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Customer Service Representative with Native level of Dutch Barcelona (Barcelona)


  • Barcelona (Barcelona)
  • Hace 74 días
  • 8 inscritos

Jornada sin especificar - Contrato Indefinido - Retribución sin especificar - Al menos 1 año de experiencia

Cerrada Inscripción

Comparte:

Empresa

Talent Search People

Do you love people and travel? You will be part of a highly skilled team who will interact with Customers via telephone and email to effectively interact with our customers, resolving issues and occasionally giving support to other operative off line activities.
Descripción de la oferta

Descripción de la oferta

Proceso de selección continuo

Funciones

Function
- Track, follow-up and resolve customer's outstanding issues effectively;
- Take full responsibility and ownership for end to end case resolution;
- Provide excellent customer service through telephone, e-mail, chat and all relevant media in timely and accurate manner;
- Adhere to company policy, process and procedure;
- Develop and maintain in-depth product knowledge;
- Gather information, research/resolve enquiries and maintain accurate logs;
- Liaise with Customer Care team, management and customer to improve customer satisfaction;
- Escalate issues identified to provide long term solutions and minimize repeat issues for Customers;
- Participate constructively in initiatives to increase customer satisfaction as required.

Requisitos

Requirements
- Minimum 1 year experience in providing a high level of customer service;
- Native level of Dutch and second European language at fluent level;
- High level of experience and success in dealing with and resolving customer issues;
- Excellent interpersonal and communication skills - written and verbal;
- Excellent telephone manner with the ability to build relationship with customer and understand customer perspective;
- High level of computer literacy with the ability to use internal systems to fully investigate and record information;
- Experience in analyzing information and data to identify facts and root cause of issue;
- Ability to work in partnership and across functions to find solutions;
- Professional and business orientated;
- Able to provide win-win solutions and take a bigger picture view.

Se ofrece

Offer
We offer:
- 6+Permanent contract.
- Competitive salary. Fixed Salary + Performance Bonus.
- Flexible hours. 8 hours shifts. Working Monday to Sunday with 2 free days during the week.
- International working environment
- 3 weeks training will be provided.
- Young and dynamic team.
  • Área

    Atención al cliente

  • Categoría o nivel

    Técnicos

  • Nº Vacantes

    1

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