Descripción de la oferta
Duración de la oferta: hasta el 05/10/2020
Duties: This position supervises and is the senior member of the Madrid Assistance Center (MAC), our ¨one-stop shop¨ for management support for Embassy Madrid employees and family members of US Direct Hires (USDH). This position supervises two other MAC staff. The MAC support approximately 190 Locally Employed (LE) Staff employees and 130 USDH and their 220 dependents. The incumbent works directly with Embassy Management sub-sections to ensure customers at the Embassy receive services in accordance with the ICASS Uniform Services Standards and Mission Spain policies. The incumbent facilitates check-in/check-out, responds to inquiries, provides information and educates customers, assign work tasks, and monitors performance in service delivery, reporting results to Management. The incumbent is supervised by the Management Officer.
Qualifications and Evaluations:
Applicants must address each required qualification listed below with specific information supporting each item. Failure to do so may result in a determination that the applicant is not qualified.
Education: Two years of university studies from an accredited institution in business administration, management, communications, information technology or related fields.
Experience: Three years of experience in a customer-focused work environment. One year of supervisory experience.
Job Knowledge: General administrative and office procedures. Knowledge of management practices and general understanding of U.S. Government organizational structure and agencies at U.S. Embassy Madrid, including the ability to interpret political nuances and cultural sensitivities.
Language: Level 4 (fluent) of English speaking/reading/writing. Level 4 (fluent) of Spanish speaking/reading/writing. This may be tested.
Skills and abilities: Excellent drafting skills, strong interpersonal, presentation and organizational skills required. Must demonstrate experience and excellence in customer-focused management, including sound judgment and creative problem-solving skills, addressing issues varying in volume, scope and complexity. Ability to remain tactful and professional at all times. Must be able to adapt to changing circumstances and be able to juggle dozens of different, often time-sensitive tasks in a variety of specialized areas. Proficiency with Microsoft Office Suite and ability to learn new software programs.
Atención al cliente
Categoría o nivel