Customer service Russian + English speaker Pozuelo de Alarcón (Madrid)


  • Pozuelo de Alarcón (Madrid)
  • Hace 10 horas
  • 2 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - No se requiere experiencia

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Healthcare company is looking for customer service English speaker from UK.
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 04/03/2019

Funciones

Administration process
 * Determining requirements; answering inquiries; resolving problems; fulfilling requests.
 * Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
 * Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
 * Coordinate and ensure a correct administrative follow-up of the clients and contracts.
 * Take full responsibility for the premium/eligibility administration
 * Handle eligibility requests from Customer Services
 * Keep records and filing up to date.
 * Implement contracts in case of new clients
 * Manage your work, taking into account the applicable procedures and agreements
 * Participate efficiently in processing the document flows: inform your Operations Manager on clarity gaps and possibilities to optimize the processes.
 * Commit yourself to high-quality administration and fast transactions.

Communication process
 * Maintain good contacts with insurers, insured and clients concerning their policies and non-medical claims.
 * Respond to questions in a qualitative way.
 * Manage all communications (letter, fax, e-mail) to clients and insurers.
 * Think about and contribute to using the most efficient communication channels (phone, e-mail, letter,...)

Requisitos

 * Native English speaker from UK.
 * Level experience in call center services.
 * Experience in back office tasks.

Se ofrece

*Schedule. 10 to 18:00 from Monday to Friday.
*Salary. 16000 € + 7% bonus.
*Place. Pozuelo de Alarcón.
*Contract type. Permanent.
  • Área

    Atención al cliente

  • Categoría o nivel

    Empleados

  • Nº Vacantes

    6

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