Customer Service ( Russian Speaker) Madrid

Descripción de la oferta

Duración de la oferta: hasta el 21/03/2019.

Funciones

If you speak native Russian and English Speaker and like being in contact with clients, this is your job!


Descripción de la oferta

Administration process

 * Determining requirements; answering inquiries; resolving problems; fulfilling requests.

 

 

 * Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

 

 

 * Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

 

 

 * Coordinate and ensure a correct administrative follow-up of the clients and contracts.

 

 

 * Take full responsibility for the premium/eligibility administration

 

 

 * Handle eligibility requests from Customer Services

 

 

 * Keep records and filing up to date.

 

 

 * Implement contracts in case of new clients

 

 

 * Manage your work, taking into account the applicable procedures and agreements

 

 

 * Participate efficiently in processing the document flows: inform your Operations Manager on clarity gaps and possibilities to optimize the processes.

 

 

 * Commit yourself to high-quality administration and fast transactions

 

 

Communication process

 * Maintain good contacts with insurers, insured and clients concerning their policies and non-medical claims.

 

 

 * Respond to questions in a qualitative way.

 

 

 * Manage all communications (letter, fax, e-mail) to clients and insurers.

 

 

 * Think about and contribute to using the most efficient communication channels (phone, e-mail, letter,...)


Perfil del candidato

- Native Russian and English Speaker

- LevelExperienceincallcenterservices

- Experience in back office tasks.


Oferta de empleo

- Salario: 15.250€ + 7 % bonus + insurance + plus transporte

- Horario de mañanas: L a V de 9 a 15H

 - Permanent Position

Zona: Pozuelo de Alarcón

Requisitos

- Native Russian
- Level Experience in call center services 

- Experience in back office tasks.

Se ofrece

7 % variable + Seguro Privado