Customer Service / Sales Administrator with fluent French Barcelona (Barcelona)

Descripción de la oferta

Duración de la oferta: hasta el 01/12/2025.

Funciones

The Sales Administrator plays a vital role in supporting the sales team and ensuring the efficient operation of the sales department. This position requires a detail-oriented individual who can manage multiple tasks, coordinate with various departments, and maintain excellent communication with customers. The Sales Administrator contributes to achieving sales targets by providing administrative support, processing orders accurately, and facilitating smooth interactions between clients and the sales team. This role often involves working in a fast-paced environment where organizational skills, attention to detail, and customer service orientation are essential to ensure customer satisfaction and operational efficiency.


Order Processing: Receiving, reviewing, and entering customer orders into the system accurately and promptly. Comunicate with Sales Team/Customer to release any price difference. Update sales order prices and payment terms based on approved WFS requests; validate approvals are attached and auditable
Customer Service: Act as the first point of contact for order-related queries, delivering prompt, professional, and solution-oriented responses. Keep customers and internal teams informed with clear, proactive updates. Build trust through accuracy, reliability, and a commitment to getting it right the first time
Backorder management: Monitor and follow up open orders. Check together with sales team/customer if orders are still valid. Check if orders have an internal block (credit block, delivery block, pricing) and contact appropiate department to release blocked orders. Prepare and send pre-checked open order/backorder reports to Key Account Managers and Customers
Cross-Functional Collaboration: Liaising with logistics, finance/credit control, Master Data teams to ensure timely delivery and accurate billing.
Invoice/Credit management: check invoice issues and issuing credits for price differences, stock compensation and other credit cases

Requisitos

Degree in Administration (FP Grado Superior en Administración)
Fluent in French and Spanish. B2 level English is plus
2+ years experience in Sales Administration position
Experience of maintaining communication and coordination with sales teams and customers
Experience in working in international teams and a multicultural environment
Strong communication skills, particulary in professional email correspondence
Attention to detail and accuracy
Strong organizational skills
Experience with SAP SD as well as MS Office products including Word, Excel, and Outlook
Experience with ticketing system

Se ofrece

Experience in a very multinational environment
Competitive compensation and benefits package in Barcelona, various well-being activity options