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Customer service - Service desk English speaker Madrid


  • Madrid
  • Hace 46 días
  • 12 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - No se requiere experiencia

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Empresa

Page Personnel

An International Air Transport Company seeks Spanish and English speakers for a Customer Support position.
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 04/12/2018

Funciones

If you speak fluent English, and have minimum 1 to 3 years of relevant experience in customer support services, this is your job!


Descripción de la oferta

* Customer Service Tasks.

 * Resolve complex problems and implement solutions with clients.

 * Focus on maintaining ITS equipment including PC's, printers, IPhones, IPads, with a professional attitude and service;

 * Provide Service Desk coverage during business hours for customers reporting incidents or seeking assistance in using the standard office automation desktop environment, applications;

 * Ensure meticulous call logging of all incoming calls (Service Desk mailbox, Service Desk counter and Service Desk hotline) and perform regular quality control checks on call logging;

 * Ensure regular customer communication and service delivery; this includes first level software and hardware support through online guidance and second level support for problems demanding on-site troubleshooting and solution delivery;

 * Escalate problems to other ITS sections according to procedures;

 * Co-ordinate user administration: office moves, position changes and new staff

 * Monitor user profiles, Email accounts, provide access to the specific applications, advise customers of interruptions to local and global services;

 * Provide support during external events; Team meetings Etc.

 * Share expert knowledge.


Perfil del candidato

* Customer service experience.
 * Degree in IT related discipline, equivalent experience (MCSC, CCNA, etc.)

 * Requires a high level working knowledge of multiple complex software package, hardware, and network;

 * Experience in user administration in Active Directory;

 * Experience in server administration;

 * Experience in networking; Land and WIFI connections.

 * Advanced knowledge of Microsoft Windows operating systems, windows 7, windows 10 and Microsoft Office 365,

 * Knowledge of basic hardware components and laptops;

 * Microsoft Skype for business server administration

 * Minimum 3 to 5 years of relevant experience in IT customer support services

 * Strong customer focus and interpersonal skills in a global environment;

 * Ability to work as part of a team and autonomously;

 * Excellent oral and written communication skills in English; knowledge in an additional language is an asset;


Oferta de empleo

*Salary: 2.500 euros/month
*Temporary Contract (13 months)
*Location. Madrid
*Schedule. M-F (9-18 h)

Requisitos

*Salary: 2.500 euros/month
*Temporary Contract (13 months)
*Location. Madrid
*Schedule. M-F (9-18 h)
  • Área

    Atención al cliente

  • Categoría o nivel

    Técnicos

  • Nº Vacantes

    2

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