Customer Service Specialist with German Barcelona


  • Barcelona
  • Hace 3 horas
  • 1 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - No se requiere experiencia

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Our client is one of the biggest call centres in Barcelona who works for the most important company in Europe. We are looking for German speaking Customer Experience Specialists with a passion for delivering Exceptional Customer Experiences to delight our customers and exceed their expectations. In addition, you will need excellent communication and negotiating skills and will have the ability to build rapport with clients. You will need to be an excellent team player able to work within a friendly environment.
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 07/05/2018

Funciones

We are looking for German speaking Customer Experience Specialists with a passion for delivering Exceptional Customer Experiences to delight our customers and exceed their expectations. In addition, you will need excellent communication and negotiating skills and will have the ability to build rapport with clients. You will need to be an excellent team player able to work within a friendly environment.


Description

Your role:

 * Provide professional, prompt and friendly client support by listening to clients and responding in a way that exceeds their expectations.
 * Identify and troubleshoot the issues accordingly using available resources.
 * Logging and follow up of Customer Information.
 * Responding to enquiries and handling client escalations by telephone and email.
 * Having a full understanding of company processes and maintaining contractual obligations.


Profile

Required skills:

 * Excellent communication skills;
 * Excellent negotiation skills;
 * Problem solving;
 * Sense of responsibility;

Our ideal candidate:

 * Passionate for services and world class customer service.
 * High level of both written and spoken German.
 * Good understanding of English.
 * Available Full-time (39h/week) with rotative shifts.
 * Flexible in work schedule including weekends.
 * Available to attend a full-time (3 weeks) paid training.


Job Offer

Our offer:
 

 * Range gross salary €16,500 to €18,000.

 * Extensive training and languages lessons (English).

 * Excellent and multilingual work environment.

 * Good prospects career.

Requisitos

*Passionate for services and world class customer service.
*High level of both written and spoken German.
*Good understanding of English.
*Available Full-time (39h/week) with rotative shifts.

Se ofrece

Company Benefits
  • Área

    Atención al cliente

  • Categoría o nivel

    Empleados

  • Nº Vacantes

    1

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