Customer Service Supervisor (Dutch + English) Terrassa (Barcelona)
- Terrassa (Barcelona)
- Inscripción cerrada
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Do you speak English and Dutch? Are you interested in a full-time job located in" El Vallés Occidental"? Do you have relevant experience in customer service and leading a team? Then this is your chance to work in a multinational organisation with a positive working environment! As a Customer Service Supervisor your key responsibilities will be: - To assist and work closely with the Regional manager to monitor, maintain processes and procedures with a continuous improvement mindset - To select, hire and on/off-boarding of customer service professionals, overseeing and supervising a CSR team of 10-15 people - To manage the day-to-day operations of the customer service team, providing supervision and technical assistance to achieve departmental and organisational goals - KPI's for departmental performance - measure and improve - To plan, organize, and implement all necessary trainings, documentations, and communication channels to ensure all staff members understand the business/office - To build staffing schedules to ensure appropriate coverage of incoming order activities - To perform annual reviews, appraisals and performance management reviews for the customer service staff - To ensure a safe working environment, the highest level of productivity according to all the controls and compliancy regulation of the company What we offer you: - A permanent full-time job of 40 hours per week. - WFH policy to be applied; after 3 months of trial period - Schedule: 8 - 17h (1h flexibility), from Monday to Thursday. Short shift on Friday, from 8 to 15h - A competitive salary; in line with your experience and skills - Training and internal growth opportunities - Shuttle from FCG and RENFE to the company
- Higher education or bachelor's degree with administrative and/or commercial orientation or equal through experience - Native level of Dutch and advanced level of English (company language) - At least 2 years' experience in administration/customer service/logistics - Working knowledge of MS Office packages and Oracle R12. Knowledge WorkDay, E-commerce, web-portals and EDI is an asset
IMAN TEMPORING ETT, S.L.
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