Customer service supervisor (english) Barcelona

Customer service supervisor (english) Barcelona


  • Barcelona
  • Hace 10 horas (Actualizada)
  • 10 inscritos
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Jornada Parcial - Contrato Prácticas - Retribución sin especificar - Al menos 3 años de experiencia

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Empresa

IMAN TEMPORING ETT, S.L.

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Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 17/12/2020

Funciones

Do you speak English? Are you interested in a full-time job located in” El Vallés”? Do you have relevant experience in customer service and leading a team? Then this is your chance to work in a multinational organisation with a positive working environment!

Our growing industrial business is looking for new talented people to lead our Customer service departments. The successful candidate for this position will need excellent leadership, management and communication skills, service orientation, and a good understanding of Customer service processes, operations systems and procedures.

As a Customer Service Supervisor your key responsibilities will be:
-    To assist and work closely with the Regional manager to monitor, maintain processes and procedures with a continuous improvement mindset
-    To select, hire and on/off-boarding of customer service professionals, overseeing and supervising a CSR team of 10-15 people
-    To manage the day-to-day operations of the customer service team, providing supervision and technical assistance to achieve departmental and organisational goals
-    KPI’s for departmental performance – measure and improve
-    To plan, organize, and implement all necessary trainings, documentations, and communication channels to ensure all staff members understand the business/office
-    To build staffing schedules to ensure appropriate coverage of incoming order activities
-    To perform annual reviews, appraisals and performance management reviews for the customer service staff
-    To ensure a safe working environment, the highest level of productivity according to all the controls and compliancy regulation of the company

Requisitos

-    Bachelor’s degree - with administrative and/or commercial orientation preferably
-    Advanced level of English (company language) and Danish Native
-    At least 5 years’ experience in a customer related function
-    Excellent knowledge of MS Office, Oracle R12, FX, CRM, WorkDay, eCommerce system knowledge.

Se ofrece

-    A permanent full-time job of 40 hours per week
-    WFH policy to be applied; after 3 months of trial period
-    Schedule:  8 – 17h (1h flexibility), from Monday to Thursday. Short shift on Friday, from 8 to 15h
-    A competitive salary; in line with your experience and skills
-    Training and internal growth opportunities
-    Shuttle from FCG and RENFE to the organisation
  • Área

    Atención al cliente

  • Categoría o nivel

    Mandos

  • Nº Vacantes

    5

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