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Customer Service Team Leader w/ Native Level of French Barcelona (Barcelona)


  • Barcelona (Barcelona)
  • Hace 46 días
  • 10 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - Al menos 1 año de experiencia

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Comparte:

Empresa

Babel Profiles

Babel Profiles is a Recruitment Agency based in the city centre of Barcelona. We find multilingual professionals for national and international companies in Barcelona.
Descripción de la oferta

Descripción de la oferta

Proceso de selección continuo

Funciones

Do you remember the first time you travelled abroad? The thrill of discovering a new language and culture is an exciting and unforgettable adventure. Our client is a leader in providing unique travel and language-learning experiences for students worldwide, young and old. If you would like to join their dynamic IAC team as a Customer Service Team Leader, don’t wait, get in touch today!

Our client creates bespoke travel experiences, allowing students to learn languages in exclusive and charming locations across the globe. For their team here in Barcelona, they are looking for a Team Leader who will be responsible for the IAC French team being in charge of the clients' relationships.

As a Customer Sevice Team Leader, your responsibilities include:
- Manage, plan and organize the workload between the French and Belgium team
- Dispatch the enrolments between the team on a daily basis
- Participate in the recruitment, training, coaching and the evaluation of the team
- Assure tasks and clients requests are processed following the company deadlines policies
- Communicate and enforce policies and procedures

Requisitos

Key Languages:
- Native level of French
- Professional level of English
- Spanish is a plus!

Core Skills/Experience:
- At least 2 years of experience in a management team position
- Previous experience in an administrative position
- Experience of language studies abroad is an asset
- Able to work in an autonomous and organised manner with a high sense of responsibility
- Good knowledge of geography
- Ti piace / vous aimez / te gusta / you enjoy: working in an international environment

Se ofrece

What's on offer:
- Competitive salary corresponding to your experience and expertise
- The opportunity to join an international team where ethics, quality, transparency and mutual respect are key values
- Restaurant tickets
- Gorgeous offices in a central location

Etiquetas

  • supervisor
  • english
  • customer service
  • b2c
  • office
  • management
  • customer
  • b2b
  • team leader
  • french
  • spanish
  • team
  • care
  • 1 to 1
  • meetings
  • coordinatro
  • weekly
  • catch up
  • Área

    Atención al cliente

  • Categoría o nivel

    Mandos

  • Nº Vacantes

    1

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