Customer Service via email Madrid


  • Madrid
  • Hace 46 horas (Actualizada)
  • 4 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - No se requiere experiencia

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Healthcare company
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 06/09/2019

Funciones

Healthcare company is looking for three lenguages speaker to join the customer service department.


Descripción de la oferta

* Administration process:

- Determining requirements; answering inquiries; resolving problems; fulfilling requests.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
- Coordinate and ensure a correct administrative follow-up of the clients and contracts.
- Take full responsibility for the premium/eligibility administration
- Handle eligibility requests from Customer Services
- Keep records and filing up to date.
- Implement contracts in case of new clients
- Manage your work, taking into account the applicable procedures and agreements
- Participate efficiently in processing the document flows: inform your Operations Manager on clarity gaps and possibilities to optimize the processes.
- Commit yourself to high-quality administration and fast transactions.

 * Communication process:

- Maintain good contacts with insurers, insured and clients concerning their policies and non-medical claims.
- Respond to questions in a qualitative way.
- Manage all communications (letter, fax, e-mail) to clients and insurers.
- Think about and contribute to using the most efficient communication channels (phone, e-mail, letter,...


Perfil del candidato

* Experience in back office tasks.
 * English, french and one of this other lenguages german, potugueses and italian.
 * Enthusiasm, strong work ethic and a positive attitude.
 * Sales oriented. Results-driven attitude with a hunger for success.
 * Team work, fast decision making, multitasking and problem solving skills.
 * Capability to probe and understand client needs and interests quickly and be able to create proposals that meet those needs.
 * Ability to learn and assimilate information quickly and to deal with difficult customers and situations.
 * Attention to detail and stress management.
 * Friendly, patient, empathetic customer-oriented attitud.


Oferta de empleo

Schedule. 
*English and French: Monday to friday 15:15-23 Salary 18K+7%
*English and French: Tuesday to Saturday 15:15-23:00 Salary 20K+7%
*Itlian and English: Monday to friday 15:15-23 Salary 18K + 7

Requisitos

Schedule. 
*English and French: Monday to friday 15:15-23 Salary 18K+7%
*English and French: Tuesday to Saturday 15:15-23:00 Salary 20K+7%
*Itlian and English: Monday to friday 15:15-23 Salary 18K + 7

Se ofrece

bonus
  • Área

    Atención al cliente

  • Categoría o nivel

    Empleados

  • Nº Vacantes

    6

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