Customer Service with Dutch Barcelona

Descripción de la oferta

Duración de la oferta: hasta el 20/10/2018.

Funciones

We are recruiting a Customer Service Representative for a company specialised in Tourism in the Travel sector. You will be responsible for the care of our international clients.

As a Customer Service, you will be responsible for:

- Track, follow-up and resolve customer's outstanding issues effectively;
- Take full responsibility and ownership for end to end case resolution;
- Provide excellent customer service through e-mail and chat
- Adhere to company policy, process and procedure;
- Develop and maintain in-depth product knowledge;
- Gather information, research/resolve enquiries and maintain accurate logs;
- Liaise with Customer Care team, management and customer to improve customer satisfaction;
- Escalate issues identified to provide long term solutions and minimize repeat issues for Customers;
- Participate constructively in initiatives to increase customer satisfaction as required.

Requisitos

We are looking for a person with the following qualifications, experience and skills:

- Preferred 1 year experience in providing a high level of customer service;
- Native level of Dutch and fluent level of English;
- High level of experience and success in dealing with and resolving customer issues;
- Excellent interpersonal and communication skills - written and verbal;
- High level of computer literacy with the ability to use internal systems to fully investigate and record information;
- Experience in analyzing information and data to identify facts and root cause of issue;
- Ability to work in partnership and across functions to find solutions;
- Professional and business orientated;
- Able to provide win-win solutions and take a bigger picture view.

Se ofrece

We offer:
- 6 months + Permanent contract 
- Competitive salary. Fixed Salary + Performance Bonus.(300€)
- Flexible hours. 8 hours shifts. Working Monday to Friday 9- 18h. Availability to work approximately 1 Saturday per month.
- International working environment
- 3 weeks training will be provided.
- Young and dynamic team.

Etiquetas

• atencion al cliente
• turismo
• customer service
• turism
• dutch
• holandes
• customer care