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Retribución sin especificar
Atención al cliente
Técnico
1
1
Contrato Indefinido
Jornada Completa
Duración de la oferta: hasta el 20/10/2018.
We are recruiting a Customer Service Representative for a company specialised in Tourism in the Travel sector. You will be responsible for the care of our international clients. As a Customer Service, you will be responsible for: - Track, follow-up and resolve customer's outstanding issues effectively; - Take full responsibility and ownership for end to end case resolution; - Provide excellent customer service through e-mail and chat - Adhere to company policy, process and procedure; - Develop and maintain in-depth product knowledge; - Gather information, research/resolve enquiries and maintain accurate logs; - Liaise with Customer Care team, management and customer to improve customer satisfaction; - Escalate issues identified to provide long term solutions and minimize repeat issues for Customers; - Participate constructively in initiatives to increase customer satisfaction as required.
We are looking for a person with the following qualifications, experience and skills: - Preferred 1 year experience in providing a high level of customer service; - Native level of Dutch and fluent level of English; - High level of experience and success in dealing with and resolving customer issues; - Excellent interpersonal and communication skills - written and verbal; - High level of computer literacy with the ability to use internal systems to fully investigate and record information; - Experience in analyzing information and data to identify facts and root cause of issue; - Ability to work in partnership and across functions to find solutions; - Professional and business orientated; - Able to provide win-win solutions and take a bigger picture view.
We offer: - 6 months + Permanent contract - Competitive salary. Fixed Salary + Performance Bonus.(300€) - Flexible hours. 8 hours shifts. Working Monday to Friday 9- 18h. Availability to work approximately 1 Saturday per month. - International working environment - 3 weeks training will be provided. - Young and dynamic team.
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