Customer Service with Dutch Barcelona (Barcelona)


  • Barcelona (Barcelona)
  • Hace 32 días (Actualizada)
  • 1 inscritos

Jornada sin especificar - Contrato sin especificar - Entre 18.000 y 20.000€ Brutos/anuales - Al menos 1 año de experiencia

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Empresa

Gi Group Spain ETT


                
            
Descripción de la oferta

Descripción de la oferta

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Funciones

Important multinational located in Poble Nou (Barcelona) is looking for telemarketers for its customer service. It is not a sales service.

Responsabilities:
- Deliver a quality customer experience on every transaction.
- Provide first contact resolution of customer issues via chat, email and/or phone.
- Provide customer satisfaction and create promoters based on the service delivered.
- Ensure that all customer contacts are handled in an efficient, effective and customer-centric way.
- Troubleshoot and handle the most complicated and sensitive of customer inquiries.
- Ensure that all the client inquiries are recognized, recorded, confirmed and solved effectively as measured through customer surveys and internal SLAs.
- Ensure that adherence to required shift schedules is observed at all times.
- Recognize and promote additional products and services to the customers, in line with their needs and requirements and as directed by Sitel's Client.
- Supply high-quality service in accordance with given processes and procedures.
- Keep updated on new products, technological changes and procedure updates as they arise.
- Escalate and communicate any customer well-being issues.
- Maintain security and confidentiality of Sitel's Client internal information and customer/account information.
- Know and observe all regulations with regard to execution, trade and competition as well as all health and security responsibilities.

It offers:
- Salary according to agreement.
- Employment stability.
- Full time.

Requirements:
- Native Dutch
- Fluent English.
- Excellent Telephone attention.
- Experience as customer service.
- Good handle of informatic tools.

Key competences:
- Desire to learn and develop personally and professionally in a leading company.
- Passion for the client and help others.
- Teamwork.
- Good knowledge of the client's procedures and products.
- Motivated and enthusiastic kpersonality.

Requisitos

- Native Dutch
- Fluent English.
- Excellent Telephone attention.
- Experience as customer service.
- Good handle of informatic tools.
  • Área

    Atención al cliente

  • Categoría o nivel

    Empleados

  • Nº Vacantes

    1

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