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Customer Service with Dutch Barcelona (Barcelona)


  • Barcelona (Barcelona)
  • Inscripción cerrada
  • 3 inscritos

Jornada sin especificar - Contrato sin especificar - Entre 18.000 y 20.000€ Brutos/anuales - Al menos 1 año de experiencia

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Comparte:

Empresa

Gi Group Spain ETT


                
            
Descripción de la oferta

Descripción de la oferta

Proceso de selección continuo

Funciones

Important multinational located in Poble Nou (Barcelona) is looking for telemarketers for its customer service. It is not a sales service.

Responsabilities:
- Deliver a quality customer experience on every transaction.
- Provide first contact resolution of customer issues via chat, email and/or phone.
- Provide customer satisfaction and create promoters based on the service delivered.
- Ensure that all customer contacts are handled in an efficient, effective and customer-centric way.
- Troubleshoot and handle the most complicated and sensitive of customer inquiries.
- Ensure that all the client inquiries are recognized, recorded, confirmed and solved effectively as measured through customer surveys and internal SLAs.
- Ensure that adherence to required shift schedules is observed at all times.
- Recognize and promote additional products and services to the customers, in line with their needs and requirements and as directed by Sitel's Client.
- Supply high-quality service in accordance with given processes and procedures.
- Keep updated on new products, technological changes and procedure updates as they arise.
- Escalate and communicate any customer well-being issues.
- Maintain security and confidentiality of Sitel's Client internal information and customer/account information.
- Know and observe all regulations with regard to execution, trade and competition as well as all health and security responsibilities.

It offers:
- Salary according to agreement.
- Employment stability.
- Full time.

Requirements:
- Native Dutch
- Fluent English.
- Excellent Telephone attention.
- Experience as customer service.
- Good handle of informatic tools.

Key competences:
- Desire to learn and develop personally and professionally in a leading company.
- Passion for the client and help others.
- Teamwork.
- Good knowledge of the client's procedures and products.
- Motivated and enthusiastic kpersonality.

Requisitos

- Native Dutch
- Fluent English.
- Excellent Telephone attention.
- Experience as customer service.
- Good handle of informatic tools.
  • Área

    Atención al cliente

  • Categoría o nivel

    Empleados

  • Nº Vacantes

    1

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