Customer Service with ENGLISH (SAP it's a plus) Barcelona (Barcelona)
- Barcelona
- Inscripción cerrada
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Al menos 2 años de experiencia
Retribución sin especificar
Atención al cliente
Técnico
1
23
Contrato Indefinido
Jornada Completa
Duración de la oferta: hasta el 18/05/2021.
* Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources * Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks * Handle routine outbound/inbound customer requests/orders/complaints/billing and products/services information. * Escalate to relevant stakeholders for follow-up actions * Handle periodic "walk-in" customer service and sales by providing quick and pleasant service to customers * Accurately enter all new customer information, existing customer orders and adjustments to ensure proper customer service, accounting of purchases, billing and inventory reconciliation * Maintain and communicate current, accurate information on pricing, products, promotions and service procedures to customers * Prepare and submit regular/ad-hoc reports to respective departments or management on all the cases logged in the system * Provide feedback to supervisor on improvement areas based on customer/client issues * Work closely with internal stakeholders to ensure timely, effective and efficient service to customers Establish and maintain good working relationships with clients/customers * Drive self-learning and improvement in the area of After-sales Support
* Demonstrate basic knowledge in customer service principles and practices: minimum one to 2-3 years experience in similar role. * Proven SAP knowledge (it's a plus but not a must) * Proven experience in call center/customer service environments * Proven ability in multi-tasking and prioritizing workload * Demonstrate high attention to detail, follow-through and accuracy * Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint) * Demonstrate fluency in local language and ideally in English, both written and spoken * Residency in Barcelona
* Temporary contract with Page Personnel ETT (3-6 months) and then contract with our client company.
* Chemical company based in Barcelona
Al pulsar el botón “Inscribirme a la oferta”, Usted consiente que Infoempleo, S.L. comunique sus datos de carácter personal para participar en futuros procesos de selección a los ficheros de Page Personnel con domicilio social en Paseo de la Castellana, 28 3ª planta 28046 MADRID, Madrid donde podrá ejercitar sus derechos de acceso, rectificación, cancelación y oposición.
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