Customer Service with ENGLISH (SAP it's a plus) Barcelona (Barcelona)

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Customer Service with ENGLISH (SAP it's a plus) Barcelona (Barcelona)


  • Barcelona (Barcelona)
  • Inscripción cerrada
  • 23 inscritos
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Jornada Completa - Contrato Indefinido - Retribución sin especificar - Al menos 2 años de experiencia

Inscripción Cerrada

Comparte:

Empresa

Page Personnel

* Chemical company based in Barcelona
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 18/05/2021

Funciones

 * Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
 * Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
 * Handle routine outbound/inbound customer requests/orders/complaints/billing and products/services information.
 * Escalate to relevant stakeholders for follow-up actions
 * Handle periodic "walk-in" customer service and sales by providing quick and pleasant service to customers
 * Accurately enter all new customer information, existing customer orders and adjustments to ensure proper customer service, accounting of purchases, billing and inventory reconciliation
 * Maintain and communicate current, accurate information on pricing, products, promotions and service procedures to customers
 * Prepare and submit regular/ad-hoc reports to respective departments or management on all the cases logged in the system
 * Provide feedback to supervisor on improvement areas based on customer/client issues
 * Work closely with internal stakeholders to ensure timely, effective and efficient service to customers Establish and maintain good working relationships with clients/customers
 * Drive self-learning and improvement in the area of After-sales Support

Requisitos

 * Demonstrate basic knowledge in customer service principles and practices: minimum one to 2-3 years experience in similar role.
 * Proven SAP knowledge (it's a plus but not a must)
 * Proven experience in call center/customer service environments
 * Proven ability in multi-tasking and prioritizing workload
 * Demonstrate high attention to detail, follow-through and accuracy
 * Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
 * Demonstrate fluency in local language and ideally in English, both written and spoken
 * Residency in Barcelona

Se ofrece

* Temporary contract with Page Personnel ETT (3-6 months) and then contract with our client company.
  • Área

    Atención al cliente

  • Categoría o nivel

    Técnicos

  • Nº Vacantes

    1

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