Customer service with german and english 1d5be314 Madrid

Descripción de la oferta

Duración de la oferta: hasta el 25/04/2021.

Funciones

Do you speak german and english? Do you consider that the customer is the most important value for the companies? If you want to develop your career in a multicultural environment with an excellent work environment... 

It´s your oportunity! 

We offer: 

- Permanent contract with company
- Flexitime From Monday to Thursday between 08:00 h and 09:00 h, with 1 hour lunch until 17:00 h and 18:00 h and Fridays from 08:00 h to 15:30 h
- Salary: 20.000€- 22.000€ g/a

Requisitos

Se requiere Licenciatura / Ingeniería Superior y Al menos 2 años de experiencia

Requirements: 
-2 to  years´ experience in a customer service. 
-Usual mastery of the Microsoft Office suite. 
-Fluency in German and English (oral and written) are mandatory,

Se ofrece

-Administrative monitoring of sales and technical team projects.
- Responsible for monitoring orders until delivery to customers to ensure excellence in service level. 
- Interaction with customers by email and telephone. 
- Track delivery and ensure the quality of products and services delivered to B2B customers. 
- Deal with customer complaints, provide appropriate and alternative solutions on time; follow up to ensure resolution. 
- Suggest appropriate products and services to current customers. 
- Offer customer support (advice, support and referral to a technical specialist if necessary). 
- Responsible for executing the order management process, including collecting customer orders, creating customer orders and corresponding purchase orders. 
- Creation of sales support tools. 
- Creation of presentations and statistics, ensuring appropriate reporting to management (forecasts and KPIs).