Customer Service with German Madrid (Madrid)


  • Madrid (Madrid)
  • Hace 15 días
  • 1 inscritos

Jornada Completa - Contrato Indefinido - Entre 15.000 y 22.000€ Brutos/anuales - Entre 1 y 4 años de experiencia

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Comparte:

Empresa

SELECCION SELECTIVA

Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 07/07/2018

Funciones

Our clientis the third-largest global money transfer company and itis a global leader in remittances and is a recognized benchmark in both quality and reliability of the service it offers to general public.
We are looking for an enthusiastic Customer Service Representative to join our friendly team in Alcobendas, Madrid. In this role you would provide information to our customers about their transactions and resolve any queries they have. Your main responsibilities will include:
·Responding via telephone and email to questions/complaints from agents or final customers (senders or beneficiaries of money transfers), resolving any issues that arise.
·Modifying and correcting data from orders processed incorrectly.
·Maintaining constant communication with the correspondent (paying agent in country of destination) via telephone or email in order to resolve complaints.
·Managing together with the accounting department refunds from cancelled orders.

Requisitos

·Minimum studies required: high school completed.

··Good knowledge of MS Office and Internet Explorer.

··At least one year´s work experience in customer service or call centrepositions.

··Advanced level ofGerman and English.Bulgarian is a plus.

··Strong customer service orientation.

··Excellent communications skills (both oral and written).

··Team worker.

··Attention to details.

··Flexibility regarding work schedule.

Se ofrece

Conditions:
Stable Position: 3 months contract ETT + long term contract wtih our client
Time table: L,M,X,V de 13:30h a 22h / S de 09h a 18h / Libres: J y D
Salary: 15k +bonuses (5-7K after 3 months contract)
Alcobendas
  • Área

    Atención al cliente

  • Categoría o nivel

    Técnicos

  • Nº Vacantes

    1

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