Customer Service with Italian and Spanish Barcelona (Barcelona)

Descripción de la oferta

Duración de la oferta: hasta el 06/12/2025.

Funciones

We are looking for a highly organized and service-oriented professional to join our commercial team as a Customer Service. This role is essential in ensuring seamless administrative support for the sales function, contributing to operational excellence and customer satisfaction.

Key Responsibilities:

Order Management: Handle incoming customer orders by verifying details and entering them into the system with precision and timeliness. Coordinate with internal teams to resolve pricing discrepancies and ensure all updates to payment terms and pricing are properly documented and approved.
Client Support: Serve as the primary contact for inquiries related to order status and processing. Deliver clear, timely, and solution-focused communication to both customers and internal stakeholders, fostering trust through reliability and accuracy.
Pending Orders Oversight: Track and review open orders regularly. Collaborate with sales representatives and clients to confirm order validity. Identify and address internal blocks (e.g., credit, delivery, pricing) by liaising with the relevant departments. Generate and distribute pre-validated reports on open and backlogged orders to account managers and clients.
Interdepartmental Coordination: Work closely with logistics, finance, credit control, and master data teams to ensure smooth order fulfillment and accurate invoicing.
Invoice and Credit Handling: Investigate billing issues and process credit notes for pricing adjustments, inventory discrepancies, and other approved cases.

Requisitos

Educational background in Business Administration or a related field (equivalent to Higher Vocational Training).
Professional fluency in Italian and Spanish; English at B2 level is considered an asset.
Minimum of 2 years of experience in a sales support or administrative role within a commercial environment.
Proven ability to maintain effective communication and coordination with sales teams and external clients.
Comfortable working in international and multicultural teams, with a collaborative mindset.
Excellent written communication skills, especially in crafting professional email correspondence.
High level of accuracy and attention to detail in administrative tasks.
Strong organizational and time management skills, with the ability to prioritize effectively.
Hands-on experience with SAP SD and proficiency in Microsoft Office tools (Word, Excel, Outlook).
Familiarity with ticketing systems for managing internal requests and issue tracking.

Se ofrece

The opportunity to work in a highly international and diverse environment, collaborating with colleagues from various cultural backgrounds.
A competitive compensation and benefits package, based in Barcelona.