Customer Service.Russian,Italian or Portuguese+English Pozuelo de Alarcón (Madrid)


  • Pozuelo de Alarcón (Madrid)
  • Hace menos de una hora (Actualizada)
  • 4 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - No se requiere experiencia

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Empresa

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Cigna is a global health insurance company, dedicated to its mission of helping the people we serve improve their health, well-being and sense of security. We are a young and dynamic company that is constantly evolving to keep alive the highest concept of wellness and provide our customers the best service.

At Cigna we have the best people; we give the best of ourselves and put passion in everything we do with a strong customer focus.
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 04/12/2019

Funciones

Administration process:
 - Determining requirements; answering inquiries; resolving problems; fulfilling requests.
 - Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
 - Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
 - Coordinate and ensure a correct administrative follow-up of the clients and contracts.
 - Take full responsibility for the premium/eligibility administration
 - Handle eligibility requests from Customer Services
 - Keep records and filing up to date.
 - Implement contracts in case of new clients
 - Manage your work, taking into account the applicable procedures and agreements
 - Participate efficiently in processing the document flows: inform your Operations Manager on clarity gaps and possibilities to optimize the processes.
 - Commit yourself to high-quality administration and fast transactions.
Communication process:
 - Maintain good contacts with insurers, insured and clients concerning their policies and non-medical claims.
 - Respond to questions in a qualitative way.
 - Manage all communications (letter, fax, e-mail) to clients and insurers.
 - Think about and contribute to using the most efficient communication channels (phone, e-mail, letter,...

Requisitos

- Bilingual English and Russian, Italian and English or Portuguesse and English.
- Customer Service and Call Center Experience.

Se ofrece

- Perm Contract
- Salary: 15.000€/18000 per anum + comission + health insurance + free transport
- Full time, Monday to Friday, morning or afternoon
- Pozuelo de Alarcón. Madrid.
  • Área

    Atención al cliente

  • Categoría o nivel

    Técnicos

  • Nº Vacantes

    5

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