Customer Services RUSSIAN + English C1 Madrid

Descripción de la oferta

Duración de la oferta: hasta el 11/01/2019.

Funciones

Customer Service International Health Company


Descripción de la oferta

* Determining requirements; answering inquiries; resolving problems; fulfilling requests.
 * Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
 * Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
 * Coordinate and ensure a correct administrative follow-up of the clients and contracts.
 * Take full responsibility for the premium/eligibility administration
 * Handle eligibility requests from Customer Services
 * Keep records and filing up to date.
 * Implement contracts in case of new clients
 * Manage your work, taking into account the applicable procedures and agreements
 * Participate efficiently in processing the document flows: inform your Operations Manager on clarity gaps and possibilities to optimize the processes.
 * Commit yourself to high-quality administration and fast transactions.
 * Communication process


Perfil del candidato

* Native Russian + high English (at least C1)
 * Level experience in call center services.
 * Experience in back office tasks.


Oferta de empleo

* Schedule. 14 to 21:45 from Monday to Friday.
 * Salary. 18500€ + 7% bonus.
 * Place. Pozuelo de Alarcón.
 * Contract type. Permanent.

Requisitos

Schedule. 14 to 21:45 from Monday to Friday.
*Salary. 18500€ + 7% bonus.
*Place. Pozuelo de Alarcón.
*Contract type. Permanent.