Customer Services Madrid

Descripción de la oferta

Duración de la oferta: hasta el 07/07/2019.

Funciones

CUSTOMER SERVICES

From GROUP CRIT we're looking for 10 customer's care who work in an online booking platform located in Madrid, offering an exhaustive list of apartments, rooms, studios, and student residences. It's a company which has expanded into 7 countries.
We're looking for a people communicative, empathetic, customer service professional, ambitious, positive.

*POSITION

Provide friendly and efficient service.
Be the first point of contact to handle and resolve customer complaints.
Address emails, phone calls and reviews on social media channels from customers that are less than 100% satisfied.
Research information and troubleshoot problems using available resources.
Communicate customers' feedback and suggestions to other departments in order make corrections and provide the best possible customer service.

*REQUIREMENTS

Languages needed: English with German orFrench orItalian or Portugese.
One year of customer service related experience.
Skilled and eloquent in writing.
Strong communication and interpersonal skills.
Technical aptitude and the ability to pick up new technology quickly.
Previous, demonstrable experience with creation of online help resources

*CONDITIONS

Temporary contract (6months)
Schedule: from Monday to Sunday 40 hours per week (free 2 days)
Start date: Immediately.
Gross annual salary: 18.000-19.500 + variable
Location: near Atocha

Requisitos

Consultar los requerimientos en la descripción de la oferta