Customer Specialist with Russian Barcelona


  • Barcelona
  • Hace 11 horas
  • 3 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - No se requiere experiencia

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Our client is one of the biggest call centres in Barcelona who works for the most important company in Europe. We are looking for German speaking Customer Experience Specialists with a passion for delivering Exceptional Customer Experiences to delight our customers and exceed their expectations. In addition, you will need excellent communication and negotiating skills and will have the ability to build rapport with clients. You will need to be an excellent team player able to work within a friendly environment.
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 08/06/2018

Funciones

* Provide professional, prompt and friendly client support by listening to clients and responding in a way that exceeds their expectations.
 * Identify and troubleshoot the issues accordingly using available resources.
 * Logging and follow up of Customer Information.
 * Responding to enquiries and handling client escalations by telephone and email.
 * Having a full understanding of company processes and maintaining contractual obligations.


Descripción de la oferta

* Provide professional, prompt and friendly client support by listening to clients and responding in a way that exceeds their expectations.
 * Identify and troubleshoot the issues accordingly using available resources.
 * Logging and follow up of Customer Information.
 * Responding to enquiries and handling client escalations by telephone and email.
 * Having a full understanding of company processes and maintaining contractual obligations.


Perfil del candidato

Required skills:

 * Excellent communication skills;
 * Excellent negotiation skills;
 * Problem solving;
 * Sense of responsibility;
 * Our ideal candidate:
 * Passionate for services and world class customer service.
High level of both written and spoken Russian.
 * Good understanding of English.
 * Available Full-time (39h/week) with rotative shifts.
 * Flexible in work schedule including weekends.
 * Available to attend a full-time (3 weeks) paid training


Oferta de empleo

* Extensive training and languages lessons (English).
 * Excellent and multilingual work environment.
 * Good prospects career.

Requisitos

*Excellent communication skills;
*Excellent negotiation skills;
*Problem solving;
*Sense of responsibility;
*Our ideal candidate:
*Passionate for services and world class customer service.
High level 
  • Área

    Atención al cliente

  • Categoría o nivel

    Empleados

  • Nº Vacantes

    1

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