Customer Succes Manager German native Barcelona

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Customer Succes Manager German native Barcelona


  • Barcelona
  • Inscripción cerrada
  • 1 inscritos
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Jornada Completa - Contrato Indefinido - Retribución sin especificar - Al menos 2 años de experiencia

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Comparte:

Empresa

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International growing company in Barcelona. To grow our team of 34 people, we're looking for a customer success manager to handle our portfolio of clients in various locations.
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 20/08/2021

Funciones

Among other tasks you would be involved in the following activities:
 * Support and make your clients grow through all stages of the client cycle (onboarding, adoption, maturity and renewal)
 * Define a roadmap with clients and set KPIs to make the partnership a success
 * Help companies to launch the company internally
 * Match companies and employees with nonprofit organisations
 * Find creative ways to boost the engagement of users on the platform
 * Provide product support
 * Take feedback from customers to improve our service
 * Brainstorming new solutions and services together with the management team
 * Increase your net retention rate via upsells and cross-sells
 * Work hand in hand with Key Customer Success Manager on global clients.

Requisitos

Ideally, you'll have :
 * Between 1 and 3 years of experience in a similar role.
 * A bachelor's degree in management, administration, marketing, international relations or a related field.
 * Fluency in English is a must, orally and written. Any other languages are a plus.
 * You are confident, you enjoy and thrive in a working environment with a lot of people to be regularly in touch with.
 * You are rigorous and pay great attention to details.
 * You live the company values!

Se ofrece

You will have a permanent full-time position and receive the best possible training from our teams. You will be expected to be very autonomous and to take responsibilities by learning and proposing new solutions and alternatives to the team.
  • Área

    Atención al cliente

  • Categoría o nivel

    Mandos

  • Nº Vacantes

    1

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