La oferta ya no está activa. Echa un vistazo a estas ofertas similares:

Customer Service (French Speaker)

Page Personnel

Madrid España

Hace 9 horas

Inscríbete
Customer Service-Order Management ( Inglés)

Page Personnel

Madrid España

Hace 9 horas

Inscríbete
Customer Service Representative ( Tardes )

Page Personnel

Madrid España

Hace 23 horas

Inscríbete
Cabin Crew

Emirates

Madrid España

Hace 33 horas

Inscríbete
Customer service agent - german 96011/113

ADECCO

Madrid España

Hace 33 horas

Inscríbete
Customer service agent - french 96011/114

ADECCO

Madrid España

Hace 33 horas

Inscríbete
Customer Support Analyst with German

SELECCION SELECTIVA

Madrid España

Hace 9 horas

Inscríbete
Customer Care (English Speaker)

Page Personnel

Madrid España

Hace 23 horas

Inscríbete
Teleoperador B2B inglés, francés o alemán

Page Personnel

Madrid España

Hace 33 horas

Inscríbete

Customer Success Agent ( German Market ) Madrid


  • Madrid
  • Inscripción cerrada
  • 1 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - No se requiere experiencia

Inscripción Cerrada

Comparte:

Empresa

Page Personnel

Importante empresa sector Internet y muy enfocada al mundo deportivo
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 13/06/2019

Funciones

We are looking for a Junior profile/fresh graduate with native level of German to join or amazing international Customer Success Team in Madrid!


Descripción de la oferta

Reporting to the Manager of Customer Success, you will be in charge of offering a top-quality service to our customers in Germany and contribute to the company's success. Among your responsibilities, you will:

 

 * Identify and assess customers' needs (consults, after-sales requests...) to ensure satisfaction.

 * Manage the incoming calls and reply to the requests by phone and / or email.

 * Provide accurate, valid and complete information by using the right methods/tools, as well as communication procedures, guidelines and policies.

 * Handle customer complaints, provide appropriate solutions and alternatives, follow up to ensure resolution.

 * Build sustainable relationships and trust with customers through open and interactive communication.

 * Manage the CRM system and updates: keep records of customer interactions, process customer accounts and files, take care of the databases.

 * Contribute to the department's goals: achieve personal/customer service team targets and call handling quotas.

 * Support all processes and operations of multiple departments (sales, financial, admin ...).

 * Take the extra mile to engage customers.


Perfil del candidato

* Mandatory native level of German + Fluent English

 * Valuable previous experience in Customer Service, Help Desk or similar

 * Valuable international experience

 * Goal oriented with great communication and interpersonal skills

 * Flexible, resourceful and able to multi-task while establishing priorities and providing solutions

 * Proactive, dynamic, with positive attitude and team spirit


Oferta de empleo

- Salario: 21.000€ + seguro + beneficios de la empresa

- Jornada: L a V y horario de 12 a 21h

- Indefinido

- Madrid Centro

Requisitos

Mandatory native level of German + Fluent English

*Valuable previous experience in Customer Service, Help Desk or similar

*Valuable international experience

Se ofrece

plus idioma y seguro médico
  • Área

    Atención al cliente

  • Categoría o nivel

    Empleados

  • Nº Vacantes

    2

Inscripción Cerrada


Inscribirme en esta oferta
Inscripción Cerrada

Para crear una alerta debes iniciar sesión o regístrate