Customer Success Leader - Portuguese Speaker Madrid


  • Madrid
  • Hace 18 horas
  • 3 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - No se requiere experiencia

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Importante empresa sector Internet y Responsabilidad Corporativa selecciona perfil de Customer Service y nivel muy alto de portugués
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 05/12/2018

Funciones

- Proactively manage multiple client relationships with a focus on quality of relationships, adoption, retention, knowledge updates and satisfaction.
- Service and support our existing client base
- Own overall relationship with clients during the entire lifecycle of their onboarding, implementation and engagement processes through close partnership with the marketing team.
- Help clients measure their success and ROI
- Maintain excellent knowledge of product portfolio in order to better understand the customer's needs.
- Educate clients on both new and existing product offerings
- Manage and lead the evolution of all customer retention activities.
- Spearhead efforts and initiatives to anticipate and track client renewals of all existing clients.
- Strategically incorporate customer feedback into the platform by collaborating with product stakeholder for that
- Lead technical customer implementations as needed
- Proactively identify and lead team process improvements
- Take initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information.
- Coordinate and prepare for client visits and presentations
- Meet/Exceed defined customer satisfaction goals as measured by KPIs

Requisitos

- Be passionate about making this world a better place and eager to work in a fast-paced international environment where we foster learning by doing
- Hold 3-5 years experience in a customer facing role
- Hold 2+ years in a B2B industry
- Hold a Bachelor's Degree preferred, or equivalent
- Carry a very positive, problem-solving attitude
- Ensure an excellent track record of KPI accomplishment
- Be highly creative, with an extraordinary ability to overcome challenges with innovative solutions
- Take pride in delivering world class customer service
- Be able to successfully interact with executive level customers and decision makers
- Be able to strongly influence without direct authority
- Hold strong project management, planning and organizational skills

Se ofrece

- Salario: según valía del candidato
- Jornada: L a V de 9 a 18.00h
- Indefinido
  • Área

    Atención al cliente

  • Categoría o nivel

    Empleados

  • Nº Vacantes

    1

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