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Customer Success Representative with French Barcelona


  • Barcelona
  • Hace 17 días
  • 0 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - Entre 1 y 6 años de experiencia

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Comparte:

Empresa

Codebay Solutions S.L.

Lodgify is an innovative all-in-one software-as-a-service solution that simplifies vacation rental marketing. The software allows both vacation rental owners and property managers to create their own mobile-friendly website with a “Book Now” function, manage reservations and availabilities efficient
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 23/05/2018

Funciones

We are looking for a talented Customer Success Representative to join our team!

As a Customer Success Representative it is all about helping people. You will become an expert (we call ourselves “gurus”) in using the Lodgify software. You will use that expertise to advise our customers how to successfully use Lodgify to set up their own accommodation website and to grow their vacation rental business. You will work with our customers via email, online chats, phone and screen sharing. You will help them by responding quickly to customer support requests, troubleshooting and guiding them on how to make most of Lodgify.

Responsibilities:

- Provide information and advice users on appropriate action to solve issues
- Respond to incoming requests for assistance via email or telephone
- Ensure nothing but excellent service and a high level of customer satisfaction
- Maintain client relationships through product support over the phone or chat
- Troubleshoot technical issues
- Report customers feedback/issues to relevant departments & Follow up

Requisitos

- Outstanding verbal and written communication skills in English + French ( Italian or Spanish a plus)
- Availability to work on late shifts (13h-22h)
- Easily connecting with people and understanding their issues
- Passion for creating the best customer experience ever
- Organized and able to handle multiple inquiries
- Positive attitude and sense of responsibility
- Good communication and problem solving skills
- Familiar with cloud-based applications and internet expert
- Love taking ownership of side projects

Se ofrece

Benefits
Competitive package including:

- Lunch vouchers
- Monthly bonus
- Private Health Insurance
- Opportunities to grow & learn
- Friendly and flexible working environment
- Nice office space with playroom, in central location
- Team activities (beach volley, afterworks...)
- Multicultural environment with over 15 nationalities
  • Área

    Atención al cliente

  • Categoría o nivel

    Técnicos

  • Nº Vacantes

    1

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