Customer Success Specialist w/ English, Italian and Spanish Barcelona (Barcelona)


  • Barcelona (Barcelona)
  • Hace 13 horas
  • 23 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - Al menos 1 año de experiencia

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Descripción de la oferta

Descripción de la oferta

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Funciones

Would you like to use your excellent communication skills and enthusiasm for helping others? This position consists of effectively meeting the customer´s support needs and requirements to provide excellent Customer Service. If this sounds interesting to you, take a look at this opportunity in the vibrant city of Barcelona!

Our client is a global brand licensing company. They are looking for a Customer Success Specialist who will be responsible for interfacing with customers to handle a variety of pre-sales and post-sales service functions. These functions include providing assistance to customers and trade customers in areas such as a product order fulfillment, customer service requests, product changes or returns and application assistance.

Main responsibilities:

- Take care of all customer orders promptly and precisely in accordance with customer requirements: process orders, check for stock availability, calculate shipping costs, contact forwarders, the creation of commercial invoices and packing lists.
- Sales support: quotations and product credit hold and freight info to customers
- Receive and register all customer complaints and follow-up with respective departments.
- Support accounting in case of credit hold issues.
- Coordinate with sales to ensure a consistent application of strategy and approach to each customer.
- Maintain Data Accuracy: update all customer databases with most current information.

Requisitos

Key Languages:
	
- Native of Full professional level of English
- Good level of Spanish and Italian

Core skills/Experience:	

- At least 2 years of experience in customer service.
- Ability to be integrated into an international and fast-paced environment.
- Proactive, well organized, quick learner, with a positive and dynamic. 
- Excellent verbal and written communication skills.
- Knowledge of IT and CRM applications is a plus.

Se ofrece

- Competitive salary.
- Permanent contract with normal working hours.
- Benefits package (health insurance, gym).
- Stable position in a personal and small office.
- International working environment and central location in Barcelona.
  • Área

    Atención al cliente

  • Categoría o nivel

    Empleados

  • Nº Vacantes

    1

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