Customer Success Specialist w/ Native Level of English Barcelona (Barcelona)
- Barcelona
- Inscripción cerrada
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Al menos 1 año de experiencia
Retribución sin especificar
Atención al cliente
Empleado
1
16
Contrato Indefinido
Jornada Completa
Proceso de selección continuo.
Would you like to use your excellent communication skills and enthusiasm for helping others? This position consists of effectively meeting the customer´s support needs and requirements to provide excellent Customer Service. If this sounds interesting to you, take a look at this opportunity in the vibrant city of Barcelona! Our client is a global brand licensing company. They are looking for a Customer Success Specialist who will be responsible for interfacing with customers to handle a variety of pre-sales and post-sales service functions. These functions include providing assistance to customers and trade customers in areas such as a product order fulfillment, customer service requests, product changes or returns and application assistance. Main responsibilities: - Take care of all customer orders promptly and precisely in accordance with customer requirements: process orders, check for stock availability, calculate shipping costs, contact forwarders, the creation of commercial invoices and packing lists. - Sales support: quotations and product credit hold and freight info to customers - Receive and register all customer complaints and follow-up with respective departments. - Support accounting in case of credit hold issues. - Coordinate with sales to ensure a consistent application of strategy and approach to each customer. - Maintain Data Accuracy: update all customer databases with most current information.
Key Languages: - Native of Full professional level of English - Good level of Spanish Core skills/Experience: - At least 2 years of experience in customer service. - Ability to be integrated into an international and fast-paced environment. - Proactive, well organized, quick learner, with a positive and dynamic. - Excellent verbal and written communication skills. - Knowledge of IT and CRM applications is a plus.
- Competitive salary. - Permanent contract with normal working hours. - Benefits package (health insurance, gym). - Stable position in a personal and small office. - International working environment and central location in Barcelona.
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