La oferta ya no está activa. Echa un vistazo a estas ofertas similares:

Customer support advisor Italian//English

GRUPO CRIT

Barcelona España

Hace 36 horas

Inscríbete
Customer Service Agent (Danish+English) remote

GRUPO CRIT

Barcelona España

Hace 36 horas

Inscríbete
Atencion al cliente horario Tardes

GRUPO CRIT

Barcelona España

Hace 36 horas

Inscríbete

Customer support advisor Italian/Spanish/English Barcelona


  • Barcelona
  •   Inscripción cerrada
Crear alerta
Inscripción Cerrada
  • Experiencia

    Al menos 1 año de experiencia

  • Salario

    Retribución sin especificar

  • Área - Puesto

    Marketing, publicidad y RRPP - Técnico Marketing Directo/CRM

  • Categoría o nivel

    Técnico

  • Vacantes

    10

  • Inscritos

    0

  • Contrato

    Contrato De duración determinada

  • Jornada

    Jornada Completa

Descripción de la oferta

Descripción de la oferta

Proceso de selección continuo.

Funciones

Job description: Do you speak Italian native? Do you speak Spanish native and advanced English? Do you have customer service experience? Than this job offer is perfect for you! We are looking for Customer support advisors working through 2 channels: Email and phone - The queries will be mostly Customer Service guests > Agents dealing with guests and partners, solving issues. Customer service Partners > Agents dealing with Partners only, in manner to help them with what they may need. Job responsibilities: Listening, responding and mediating between our international travelers and suppliers to resolve issues. - Replying to emails and messages from customers all over the world in ENGLISH and native language (ITALIAN/SPANISH). - Navigating different online IT tools and browsers to provide accurate information and follow set processes. - Supporting your teammates and colleagues with peer to peer learning and constructive feedback to encourage a positive working environment. - Regular involvement with company events, team meetings and projects. - Most importantly, always ensuring a high level of customer service. Service assistance: - 80% native calls ( Spanish, Italian ) + 20% English calls Schedule: (39 hours/week) working from Monday to Sunday with 2 weekends off per month and when working weekends, 2 free days. *Working from home until further notice. 6 days work in a row. - Early shift: 7am – 2:48pm or 8am – 3:48pm (works 7h48 per day) – Rotative hours start time: between 9am and 12pm, finishing after 7h48 work. - full week with the same shift. - schedule with a month in advance. - All breaks are included and paid (30 min lunch, 2x 10 min. Break) Contract information: - Fixed term contract: 2 + 2 + Permanent. - 1 month probation period included in first contract. - Hired since day 1 of training, therefore training is paid Other benefits: - Free health insurance if interested from 6 months onwards

Requisitos

Job requirements: - Written and oral fluency in ENGLISH + native language (ITALIAN/SPANISH) - A problem-solving and solution-driven mentality with a positive, motivated mindset that will help to deal with some tricky customer problems. - An open mind to changing priorities and business processes. - Intermediate IT skills A desire to work in a team-based, fast-paced, international environment where you will embrace different cultures, nationalities and languages. Important: - Availability to work from home and the office when required -You receive one desk computer with 1 or 2 screens (depending on your space) and best to connect with network cable.

GRUPO CRIT

Al pulsar el botón “Inscribirme a la oferta”, Usted consiente que Infoempleo, S.L. comunique sus datos de carácter personal para participar en futuros procesos de selección a los ficheros de GRUPO CRIT con domicilio social en JOSÉ ABASCAL 55 1DCHA, Madrid donde podrá ejercitar sus derechos de acceso, rectificación, cancelación y oposición.

Inscripción Cerrada


Inscribirme en esta oferta
Inscripción Cerrada

Para crear una alerta debes iniciar sesión o regístrate