Customer support advisor Norwegian+English Barcelona

Descripción de la oferta

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Funciones

Job description: 

Do you speak Norwegian native? Do you speak advanced English? Do you have customer service experience? Than this job offer is perfect for you!

As a customer support advisor for a prestigious travel company, you will oversee the understanding as well as identifying the customer needs. You will be listening, responding, and mediating between our international travellers and suppliers all over the world, always ensuring a high level of customer service.

Clarifying inquiries about service, payment, and technical requirements, providing accurate information, and following a set of process´s, via email and phone. 

 What we offer:



• 39h/week contract (Monday to Sunday) with fixed working hours.

• Weekends: Two weekends off per month and two days off in the middle of the week either prior to the week working Monday to Sunday or the week after.

• Available Shift: 09:00 -20:00 (rotative) 

– Rotative hours start time: between 9am and 12pm, finishing after 7h48 work. (9am-20pm) - full week with the same shift. - schedule with a month in advance.

• Starting with a Temporary Contract (probation period) that will evolve into a Permanent contract for a long term based on performance.

• Holidays: 27 working days of holidays/year

 Benefits

• Relocation Package: We'll support you to get all the necessary documentation, we'll get your flight tickets and we'll give you accommodation for the first month. 

• “Feel Good” program which includes Spanish lessons, quizzes with prices, free group activities such as football, beach volleyball, role skating and much more!

• Free health insurance if interested from 4 months onwards (When getting permanent contract)

Flexible remuneration in nursery school or transport if interested after proven period (It is taken out form payroll, not paid extra)

• Incentive plan regarding project KPIs achievement

• Attractive employee referral bonus campaign

• A multicultural and international working environment

• Modern office space, well connected by public transport and close to Glories shopping mall (Westfield)

• Free Coffee every day and Free fruit on Fridays.

• Be part of an exciting department with great opportunities to grow your career.

• Initial training and continued personal coaching.

Requisitos

Job requirements:

 Norwegian Native and Good Level of English

• Excellent communication and inter-personal skills both written and spoken.

• User friendly PC skills: Office 365, CRM Database, and other internal platforms.

• Goal-oriented and self-assertive.

• Problem Solver

• Affinity with travel platforms

• Experience within customer service/call centre environments is valued.?

• Hybrid Model: Able to work from the office and from home (within 100km from Glories metro station)

• Obligatory studies finished: According to the legislation in Spain, a Document to prove it will be Mandatory to be able to hire you. Meaning Obligatory studies as: undervisningspligt. Any higher studies title will be an added value.