Customer support advisor Spanish+English Barcelona

Descripción de la oferta

Proceso de selección continuo.

Funciones

Job description:

¿Do you speak Spanish and English? 

¿Are you a customer service oriented professional? Than this job offer is perfect for you!

We are looking for customer support advisors to work through 3 channels: email, chat and phone.

- The queries  will be mostly about rental cars, answering questions of customers.


 Job responsibilities:

 - Listening, responding and mediating between our international travelers and suppliers to resolve issues.

- Replying to emails and messages from customers all over the world in English and native language Spanish.

- Navigating different online IT tools and browsers to provide accurate information and follow set processes.

- Supporting your teammates and colleagues with peer to peer learning and constructive feedback to encourage a positive working environment.

- Regular involvement with company events, team meetings and projects.

- Most importantly, always ensuring a high level of customer service.


Service information:

- 50% native calls Spanish + 50% English calls


Schedule:

 (39 hours/week) working from Monday to Sunday with 2 weekends off per month and when working weekends, you get 2 free days in a row. *Working from home until further notice.

- Monday to Sunday - 15:00 to 23:00 (7 hours 48 minutes a day) *All breaks are included and paid (30 min lunch, 2x 10 min. break)


Contract information:

 - Fixed term contract: 2 + 2 + Permanent - 1 month probation period included in first contract

- Hired since day 1 of training, therefore training is paid.

Training: - 5 weeks training (3 theory / 2 practical) from Monday to Friday - Hours: could be 9h – 17h or sometimes in the afternoon.

- Location/model:  First week + fourth week from the office / The other weeks from home.


 Other benefits:

- Free health insurance if interested from 6 months onwards

Requisitos

Job requirements:

- Written and oral fluency in English + native language Spanish.

- A problem-solving and solution-driven mentality with a positive, motivated mindset that will help to deal with some tricky customer problems.

- An open mind to changing priorities and business processes.

- Intermediate IT skills.

- A desire to work in a team-based, fast-paced, international environment where you will embrace different cultures, nationalities and languages.


Important:

- Availability to work from home and the office when required - from 2023 hybrid model for working from home (75%)/office (25%)

 – you will receive one desk computer with 1 or 2 screens (depending on your space) and best to connect with network cable.