Customer Support Agent (English + Portuguese) Santa Cruz de Tenerife


  • Santa Cruz de Tenerife
  • Hace 38 horas (Actualizada)
  • 3 inscritos

Jornada Completa - Contrato De duración determinada - Retribución sin especificar - Al menos 1 año de experiencia

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Comparte:

Empresa

GRUPO CRIT

Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 19/04/2020

Funciones

We are seeking energetic, vibrant speaking Level 1 Helpdesk agent to work in our new and expanding Flag-ship center located in different sites, the most usual sites is Tenerife, Spain.

Responsibilities    

  Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.

  Identify, evaluate and prioritize customer problems and complaints.

  Analyze customer problems and formulate plans of resolution.

  Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.

  Evaluate new services, processes and technologies introduced at the helpdesk.

  Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements.

  Work with departmental staff to promote, develop, and maintain strong customer service values.

  Escalate unresolved issues to support leads, designated (Client) service group.

Requisitos

  Mandatory languages (fluent): Portuguese + English + Spanish

  Basic PC Skills.

  Good communication skills customer-oriented.

  Availability to work in shifts: 7x24 (40 hours per week - 5 days per week).

  Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation.

  Basic understanding of the principles, theories, and practices of group dynamics and/or team development.

  Basic Business Development, Results Focused, Initiative.

DESIRABLE:

  Fluent in other languages.

  Previous experience as helpdesk and similar positions.
  • Área

    Atención al cliente

  • Categoría o nivel

    Técnicos

  • Nº Vacantes

    1

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