Customer Support Agent w/ Native level of Dutch + French/ German Barcelona


  • Barcelona
  • Hace 2 días
  • 3 inscritos

Jornada sin especificar - Contrato sin especificar - Retribución sin especificar - Al menos 1 año de experiencia

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Descripción de la oferta

Descripción de la oferta

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Funciones

Are you passionate about providing world-class client care? Are you eager to work in a dynamic, international company based in the vibrant city of Barcelona? If you also have a native level of Dutch, a fluent French/German, and advanced level of English, then keep on reading - we have a great job opportunity for you!

As a Customer Support Agent your responsibilities include:
- Handle inbound telephone call orders for customers, with high emphasis on quality customer service and professionalism
- Ensure all orders including those received by fax or email are entered on to CRM efficiently and accurately with a minimal loss of calls and delivery failures
- Apply the contract review process when dealing with a customer order and optimize deliveries
- Ensure that for every customer contact an interaction record is raised
- Handle customer queries/customer complaints and investigate causes and escalate to management
- React to changes in resource (drivers & equipment) and customer demand following clear guidelines and procedures
- Be the first point of contact for handling “Emergency Response” within office hours

Requisitos

Key Languages:
- Native (close-to-native) level of Dutch
- Advanced level of French or German
- Advanced level of English

Core Skills/Experience:
- Experience working in customer care, preferably in logistics/transportation/supply chain management
- Good geographical knowledge
- Excellent PC skills – knowledge of SAP is a plus
- Able to prioritize tasks
- Analytical skills
- Excellent communication skills

Se ofrece

What's on Offer:
- Competitive salary
- 6-month temporary contract leading to a permanent one
- Private Life Insurance
- International team with a hands-on and stable environment

Etiquetas

  • customer service
  • agent
  • customer support
  • Área

    Atención al cliente

  • Categoría o nivel

    Empleados

  • Nº Vacantes

    1

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