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Customer Support Agent with danish Málaga


  • Málaga
  • Inscripción cerrada
  • 1 inscritos

Jornada Completa - Contrato Fijo discontinuo - Retribución sin especificar - Al menos 2 años de experiencia

Inscripción Cerrada

Comparte:

Empresa

Page Personnel

Support Services to user of innovative technology products.
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 14/12/2019

Funciones

Customer Support Agent with danish.

Multinational Reference Technology Company.


Descripción de la oferta

he role of a Customer Support Agent, covers the following main areas:

 * Responsible for answering inbound phone calls, e-mails, chat and other incoming requests, to provide:

- Pre-sales support.

- Onboarding services.

- Walkthrough services.

- Technical Support :Help customers answer questions, troubleshoot and resolve software and and hardware issues for IoT and SaaS.

- Customer Service.

- Order Support.

- Soft upgrading/upsales services.

 * Document and record all activity and communication with customers over the phone, chat and email. This in turn helps CSAs to improve the experience provided and reinforces knowledge.
 * Attending technical and soft skills training sessions.
 * Gathering of technical troubleshooting information for ticket and solution updates.
 * Escalation to Level 2 of issues which cannot be resolved at Level 1.
 * Ownership to resolution for non escalated issues.


Perfil del candidato

* Completed college degree desirable, but a degree in progress may be acceptable.
 * 1 year experience working in customer service/support.
 * Tech savvy. Good understanding of web/mobile apps and ideally consumer IoT technologies.
 * Understanding of smart home, security, consumer IoT protocols desirable.
 * Bilingual, fluent in English and Danish.
 * Communication skills.
 * Interpersonal skills. Creating positive interactions with customers is an essential part of a representative's job.
 * Listening skills. Representatives must listen carefully and understand a customer's situation in order to help them.
 * Patience. Workers should be patient and polite, especially when interacting with difficult or irate customers.
 * Problem-solving skills. Representatives must determine solutions to a customer's problem.
 * Experienced in sales - desirable


Oferta de empleo

Salary range: 18.000€ - 23.000€

Requisitos

Customer Support Agent with danish

Se ofrece

none
  • Área

    Atención al cliente

  • Categoría o nivel

    Empleados

  • Nº Vacantes

    10

Inscripción Cerrada


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