Customer Support Agent with German in Málaga Málaga

Descripción de la oferta

Duración de la oferta: hasta el 16/12/2019.

Funciones

The role of a Customer Support Agent, covers the following main areas:
 * Responsible for answering inbound phone calls, e-mails, chat and other incoming requests, to provide:
   - Pre-sales support
   - Onboarding services
   - Walkthrough services
   - Technical Support :Help customers answer questions, troubleshoot and resolve software and and hardware issues for IoT and SaaS
   - Customer Service
   - Order Support
   - Soft upgrading/upsales services
 * Document and record all activity and communication with customers over the phone, chat and email. This in turn helps CSAs to improve the experience provided and reinforces knowledge
 * Attending technical and soft skills training sessions
 * Gathering of technical troubleshooting information for ticket and solution updates
 * Escalation to Level 2 of issues which cannot be resolved at Level 1
 * Ownership to resolution for non escalated issues

Requisitos

 * Completed college degree desirable, but a degree in progress may be acceptable
 * 1 year experience working in customer service/support
 * Tech savvy. Good understanding of web/mobile apps and ideally consumer IoT technologies
 * Understanding of smart home, security, consumer IoT protocols desirable
 * Bilingual, fluent in English and at least one other language
 * Communication skills
 * Interpersonal skills. Creating positive interactions with customers is an essential part of a representative's job
 * Listening skills. Representatives must listen carefully and understand a customer's situation in order to help them
 * Patience. Workers should be patient and polite, especially when interacting with difficult or irate customers
Problem-solving skills. Representatives must determine solutions to a customer's problem
 * Experienced in sales - desirable

Se ofrece

Salary range :18.000€ - 23.000€