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Customer support English speaker Madrid (Madrid)


  • Madrid (Madrid)
  • Inscripción cerrada
  • 17 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - No se requiere experiencia

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An International Air Transport Company seeks Spanish and English speakers for a Customer Support position.
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 14/10/2019

Funciones

If you speak fluent English, and have minimum 1 to 3 years of relevant experience in customer support services, this is your job!
 * Customer Service Tasks.
 * Resolve complex problems and implement solutions with clients.
 * Support Agency Management department for short processes including making required changes in all associated systems.
 * Provide support to agents and field offices on specific accreditation related matters.
 * Support the regional accreditation team on administrative matters and any other ad-hoc requirements.

Requisitos

 * Customer service and call center experience.
 * University degree in Business Administration or a related field; 
 * 1-3 years professional experience in a business support function, preferably in a multicultural/commercial environment.
 * Experience within the air transport or travel industry would be an advantage.
 * Ability to work as a strong team player in a dynamic, multi-cultural, fast paced and highly demanding environment while being organized to deliver on tight deadlines and productivity metrics.
 * Ability to set priorities and work with a high level of drive, energy and speed with a strong customer focus on proactive problem solving, conflict resolution, continuous follow-up, and client retention.
 * Excellent IT skills, particularly MS office; proficiency in Customer Relationship Management Tools are an asset; 
 * Excellent interpersonal skills and ability to communicate effectively with internal/ external stakeholders at all levels from different cultures and backgrounds with a strong sense of Customer Service
 * Excellent written/verbal communication skills in English.
 * Knowledge of other languages will be an additional asset.

Se ofrece

*Salary: 1.300 euros/month
*Location. Madrid
*Schedule. M-F (9-18 h)
*Contract. 3 months.
  • Área

    Atención al cliente

  • Categoría o nivel

    Técnicos

  • Nº Vacantes

    1

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