Customer Technical Support (English Speakers) Madrid

Descripción de la oferta

Duración de la oferta: hasta el 23/07/2018.

Funciones

Multinational company seeks English bilingual speakers, with a minimum of 3 years of relevant experience in Customer Support Services or in a Business Support Function.

 * Customer Service Tasks
 * Support the application process for all programs including managing new applications, legal changes and minor changes.
 * Agency Management process including making required changes in all associated systems.
 * Provide support to agents and field offices on all accreditation related matters
 * Support Risk Management process including irregularities, suspension, defaults, terminations, reinstatements and any related execution of consequences of non-compliances.

Requisitos

 * Excellent organizational and customer service skills.
 * Excellent written/verbal communication skills in English and French.
 * 1-3 years professional experience in a business support function, preferably in a multicultural/commercial environment.
 * Experience within the air transport or travel industry would be an advantage.
 * Excellent IT skills, particularly MS office; proficiency in Customer Relationship Management Tools are an asset; Service ethics according to IATA's corporate philosophy;
 * Excellent interpersonal skills and ability to communicate effectively with internal/ external stakeholders at all levels from different cultures and backgrounds with a strong sense of Customer Service.
 * Knowledge of other languages will be an additional asset.

Se ofrece

 * Salary: 2500 euros/month
 * Temporary Contract (3 months)
 * Location: Madrid
 * Timetable: M-F (9H-18)