DEPUTY HOTEL MANAGER - EMEA Palma de Mallorca (Islas Baleares)

Descripción de la oferta

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Funciones

Working at Barceló means being part of a project. Not only because we’re the second biggest hotel chain in Spain, nor because our growth is unstoppable. The real reason is that we are a company run by people, for people. .

We believe in respect, effort and the ability to excel. In an industry that is constantly evolving, and with such a diverse, multidisciplinary team, rigid structures have no place. Dynamism is in the company’s DNA and that’s why we’re committed to the education, training and continuous development of our team.

At Barceló our motto is: wherever you are, you can always go further.
This is why we’ve designed an Employee Journey, through which we seek the commitment, motivation, and personal and professional development of all our employees.

Main responsibilities:

- Organize, direct, coordinate and supervise all actions delegated by the Director, focussed on promotion, sales, advertising and public relations for the hotel (mainly those arising from the operation of F& B and of rooms) .
- Convene regular meetings to inform, be informed or discuss day by day issues with the different departments of the hotel.
- Report to the Director of the most important topics and replace the Director in his absence
- Supervise the implementation of rules and orders issued by the Management.
- Monitor the effectiveness of preventive and corrective maintenance.
- Personal check of the provided service quality.
- Welcoming customers due to their category.
- Coordinate and supervise the work of the different heads of departments.
- Deal with complaints and claims when necessary.
- Set up of corrective measures by delegation to achieve the targets fixed in the budget (costs, expenses or production) . 

Requisitos

Skills required:

• Excellent communication skills
• Experience in managing teams
• Good commercial skills

Minimum requirements:

• Experience as Deputy Manager in an urban hotel, at least 4 years.
• Academic Degree, technical certificate level, preferably in Tourism, Hotel or equivalent
• Fluent in English, spoken and written.
• Experience in comprehensive management of the hotel, management, operational and customer manners.