Deskside Support Analyst EMEA Barcelona

Funciones

Deskside Support Analyst EMEA within PageSSC


Description

* Part of the EMEA IT Deskside Support team responsible for all of Continental Europe, UK, Ireland, South Africa and the Arab Emirates

 

 * Work on the day to day incidents logged via the internal ticketing tool ensuring SLAs are met

 

 

 * Purchase and delivery of new equipment

 

 

 * Participate in hardware and software roll-out projects

 

 

 * Deliver high quality of customer satisfaction

 

 

 * Work closely with other IT departments to manage fixes and workarounds

 

 

 * Be a champion of IT to the business being an expert on all technologies used in the company


Profile

A minimum of 3 years experience it IT Support related focus in an international or European company

 

 High Level of English + another language

 High Customer and Vendor engagement skills

 

 Hardware knowledge: PC, Printers, Phones + cellphones, Video-conference (cameras and microphone/speakers)

 

 OS: Windows 7 expert knowledge; iOS + Android high knowledge; Mac OS X knowledge is a plus

 

 Microsoft technologies (Directory Services, Powershell, Exchange…)

 

 Able to work together with other departments inside and outside the IT community (Facilities, Finance…)

 

 Remote PC administration


Job Offer

Restaurant tickets, life insurance, Private medical insurance after successful completion of 6 month probationary period

Requisitos

*A minimum of 3 years experience it IT Support related focus in an international or European company
*High Level of English + another language (FR, IT, DE, ES are a plus)

• Área

  Tecnología e informática

• Categoría o nivel

  Técnicos

• Nº Vacantes

  1