Job Description: Director, National Programs

DESCRIPTION

The Director of National Programs leads the Native English Program for the Maximo Nivel institute in
either Costa Rica, Guatemala, or Peru. The National Director is responsible for sales, marketing,
client service, class scheduling, diagnostic testing, and matriculation.

The Director of National Programs manages a team of 3-5 [shared] office staff. A major component
of the position is managing the front office (“the store”) and the daily logistics of opening, closing,
cashing out, and selling English classes. It’s also important to generate excitement, both within the
National Programs Team and the client base, about providing great client service and meeting
matriculation goals every month!

The Director of National Programs works directly with individuals to matriculate them into Maximo’s
Native English Program. The Director also works with corporate clients to sell group programs to
hotels, banks, restaurants, tour operators, and other businesses.

The National Director works very closely with the Academic Director in terms of providing great
client service to students and clients, scheduling classes, and maximizing the number of
matriculations each month. As a member of the Executive Team, the National Director also works
closely with the Country Manager and the Director of International Programs.

There are several reports the Director must generate on a regular basis using Microsoft Word and
Excel: Daily cash box (receipts), Matriculation per class (“FU Report”), Monthly Class Schedule, and
monthly book inventory, among others. The Director is also responsible for setting high standards
and enforcing a number of policies including: Matriculation After Exam, Use of ORIGINAL textbooks,
“greeting hours,” and pulling non-paying clients out of classes, etc.

QUALIFICATIONS

• Bachelor’s Degree; Master’s Degree preferred

• TEFL, TESOL, or CELTA Certification preferred

• Fluent English; Advanced Spanish required

• 3-5 years professional experience, ideally in sales or client service environment

• Outstanding administrative and organizational skills; exceptional attention to detail

• Excellent computer skills including Excel, Word, PowerPoint, etc.

• Strong team skills and a “love” for team training; Must be ready to lead and manage a cross-
  cultural team. Excellent interpersonal skills; Excellent writing skills.

• Focused on results—increasing matriculations and delivering great client service. Adept at
  setting goals and managing competing priorities. Be the owner of the National Programs area!

• Metric driven; able to understand, analyze, and present data to support business decisions.

SALARY

Costa Rica: $1,200 - $1,800 per month + bonus
Guatemala: $1,000 - $1,400 per month + bonus
Peru: $1,000 - $1,400 per month + bonus

The salaries above provide a very good standard of living in Latin America.

Targeted, regular work hours are Monday – Friday from 11:00AM to 9:00PM with a 1 hour break for
lunch and every other Saturday from 8:00AM to 6:00PM. Note that during the last 2 days of the
month and first 3 days of the month, work hours are Monday – Friday 7:00AM to 9:30PM. It is
important to note that the Director of National Programs works on an as needed basis, whenever
business demands dictate that the Director should be there—the Director should be flexible and
prepared for this when needed.