Dutch Customer Service Insurance Company Madrid

Descripción de la oferta

Duración de la oferta: hasta el 04/10/2023.

Funciones

 * Undertake audits and Quality Control checking of outsourced and retained work elements to evidence the service being provided. Take personal responsibility for the Quality Control of own and outsourced work elements to ensure that the highest standards of delivery are achieved.
 * To book premiums onto business systems within agreed SLAs.
 * To prepare required policy documentation within agreed SLAs and quality standards.
 * Production of system over limit reports and daily SOX reporting (including outsourced partners processed business) for Team Leader sign off.
 * To review and monitor all outsourced work elements, identify type and frequency of problems or inefficiencies, track root cause analysis of rework and
 make recommendations for continuous improvement.
 * To oversee and maintain delivery of Contract Certainty requirements for both retained and outsourced bookings.
 * To undertake processing and control of broker Closings and other Underwriting Support activities.
 * To have an in-depth understanding of processes and to adopt an ethos of continuous review with the intention of improving, error proofing, automating,
 simplifying, clarifying and eradicating any "non-value" process steps.
 * Proactively gain and develop knowledge of all P&C lines of business to facilitate accurate processing for both retained and outsourced work elements.
 * To accurately complete monthly global RI treaty input to Registration System within agreed timescales.
 * To assist Credit Control with the management of credit referrals within agreed limits of authority.
 * While the processes stabilise, to Quality Check booking requests received on Registration System or any other format before forwarding to Third Party

Requisitos

 * Fluency in Dutch and English is a must, Spanish is desired.
 * Experience within a Processing role is essential, particularly experience of following written instructions, data entry and document/report drafting.
 * Previous Commercial Insurance experience is preferred.

Se ofrece

 * 29 days of vacation a year
 * 2 days working from home option + additional flexible days
 * Working from home allowance
 * Entry time flexibility
 * Private medical insurance
 * Life and accident insurance
 * Meal allowance
 * Pension plan
 * Stock purchase plan
 * Flexible compensation scheme
 * Gympass
 * Employee assistance program
 * Comprehensive Learning & Development offer