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E-Commerce Advisor with English Bulgaria

  • Ref: 2167963
  • Global Company

  • Sofia
  • Hace más de 100 días
  • 4 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - No se requiere experiencia

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A global company specialized in customer service and technical support in more than 33 languages around the world. The company is a recognized leader in providing innovative services, solutions and technology to accelerate high-value interactions at every level of the customer's lifecycle.
Descripción de la oferta

Descripción de la oferta

Proceso de selección continuo

Funciones

We are looking for energetic, customer-oriented professionals to join our global team. You will interact daily with customers via phone and e-mail and you will deliver a consistent level of outstanding service, ensuring resolution and adding value to the customers’ experience that continually exceeds their expectations.

Responsibilities:
•    Communicating with customers by telephone, email and online to provide outstanding service
•    Building a rapport with customers to help them with enquiries including; order taking, product information, tracking deliveries, returns, sizing and quality queries
•    Discussing new products and managing multiple tasks to promptly resolve customer queries
•    Identifying ways to improve processes in order to improve sales, brand loyalty and the customer service and experience
•    Updating our systems with information and helping marketing, retail and other teams to further improve customer service and satisfaction.

Requisitos

The Customer Advisor is required to:

•    Be proficient (verbal & written) in English
•    Be able to represent our client’s brands and deliver outstanding customer service with clarity, passion and enthusiasm
•    Be flexible to meet the changing needs and varying deadlines of our business
•    Be able to work to customer service measures, metrics and KPIs within a service targeted environment.
•    Hold a High-school or University degree
•    Possess excellent computer literacy
•    Have previous experience in a customer service environment, preferably telephone based.

Se ofrece

•    Competitive salary
•    A bright, modern and exciting place to work, with excellent staff facilities
•    Performance related pay
•    Voluntary Medical plan
•    Transportation allowance
•    Life insurance
•    Annual reward and recognition events
•    Holiday pay
•    Relocation package

Etiquetas

  • teleoperador
  • call center
  • customer service
  • telecommunications
  • customer support
  • customer care
  • communications
  • Área

    Atención al cliente

  • Categoría o nivel

    Empleados

  • Nº Vacantes

    1

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