eBike Customer Support w/ Native level of Czech Barcelona

Descripción de la oferta

Duración de la oferta: hasta el 18/08/2020.

Funciones

Would you like to join a global-leading company that is shaping the future of urban mobility? Are you interested in innovative technologies for a more sustainable world? Then you have come to the right place, have a quick look at the details!

Through years of experience, our client has been able to develop itself into a leader in its sector. They offer various services to customers and they develop and improve vehicles and mobility services, which makes mobility safer, more efficient, and more convenient.  

Main responsibilities	
- Provide Technical, Service Minded Hotline support to Czech speaking bike dealers in a confident, friendly manner
- Respond to end consumer calls for technical, general product support, and spare parts topics
- Troubleshoot, and resolve technical or software related issues of eBikes using active listening and a positive attitude
- Make decisions on warranty per company guidelines
- Document calls/cases in a CRM (Customer Relationship Management) tool
- Responsible for developing and maintaining excellent customer relationships

Requisitos

Core skills/Experience	
- Experience in dealing with clients
- Can deal with stressful situations
- Works in an organized way and has an eye for detail
- Proactive
- Problem-solving thinking
- Team player

Se ofrece

What's on offer	
- Training and internal growth opportunities
- Being part of an international network and profit from the diverse opportunities of a global employer
- A full time job and long-term contract directly with the hiring company
- Work Monday to Friday: NO WEEKENDS.
- Discounts on the company's products
- Fun working environment, with rewards and room for creativity

Etiquetas

• customer service
• medioambiente
• customer support
• czech
• environment
• sustainability