eCommerce Customer Experience Manager - French Market Barcelona

Descripción de la oferta

Duración de la oferta: hasta el 25/09/2021.

Funciones

Do you have experience in customer service positions? Have you worked in front-office tasks? MANPOWER is looking for an eCommerce Customer Experience Manager for the French market.

The eCommerce Customer Experience Concierge is responsible for supporting internal and external EMEA customers with their online buying experience. This includes but is not limited to: Inbound and Outbound call management, Live Chat, ad hoc customer questions or calls, assistance with new user set ups, CRS IDs/Party IDs creation, password resets, site administration, site support, application errors, opening tickets with IT to help resolve issues, and escalation management, etc.
The eCommerce Customer Experience Manager also supports the EMEA Public Sector operation by new user setup and maintenance, generic catalog maintenance and quality assurance processes.
Responsibilities:
Single point of contact for internal and external customers for any technical request related to B2B portals.
Accountable for B2B portal technical maintenance
B2B new user creation and maintenance
Act as control tower between internal/external customer and IT functional groups.
Supports a variety of systems/tools related the B2B portal (Elite, OIS, ePrime, B2Bi, GEM, HPP, CCA, etc.)
Handle internal and external customer chats/phone calls/email with little information up front from the customer
Techdirect/SFDC eCommerce Support ticket management
EMEA SFDC Queue Management for Config & Pricing activities
eOrder Fallout management and troubleshooting
Special HyperCare Management as required.
Support Regional/Global enhancements projects
Participate in testing and capabilities releases
Gather and measure customer feedback/experience
Create and maintain generic configurations in OCC (BTOs/CTOs)
Maintenance and updating generic catalogs
Accountable for CBN creation and maintenance
Perform proactive quality assurance audits to ensure product availability and webstore functionality
Provide Public Sector Webstore training and support to new customer users as required
JOB OFFER- 25.500 € annual gross- Contract duration: until 08/2022- Monday to Friday

Requisitos

Bachelor degree (B.SC./B.Com/BCA)
Must be proficient in all Microsoft Applications
Fluency in Business English and French( native speaker level)
Customer focus
Excellent writing and verbal communication skills
Strong analytical and problem solving skills
Attention to detail paired with a good level of strategic thinking
Able to work with diverse teams and people
Ability to effectively handle multiple tasks in a fast paced environment