Engineer - Customer Support (H/M) Alcobendas (Madrid)

Descripción de la oferta

Proceso de selección continuo.

Funciones

MANPOWER TEAM is looking to incorporate for multinational company located in the Alcobendas area, leader in its sector, we are looking for an Engineer - Customer Support (H/M).

Responsibilities
- Act as a technical focal point for network problem resolution
- Provide problem Root Cause Analysis at the network infrastructure and application level and produce detailed technical reports that include root cause, next steps, and recommendations for corrective and preventive actions
- Provide Software Referrals to address critical problems identified across install base
- Review and analyze trends and work with the High Touch Operations Manager (HTOM) in providing quarterly reports detailing corrective action plans, and other actions planned for the next quarter. 
- Successfully manage customer relationship
- Provide remote or onsite deployment support.
- Support Services on their customer accounts.

Requisitos

Fundamental Requirements:
- Typically requires university degree equivalent plus 5+ years of experience in network engineering or telecommunications support environment 
- Advanced knowledge of Routing and Switching 
- Advanced knowledge of: Voice/Video 
- Good Knowledge of Data Center, Wireless,Security
- Effective Troubleshooting and Analytical skills 
- Ability to communicate effectively in English and Spanish both verbally and in writing 
- CCNP or knowledge equivalent 
- Experience in designing, deploying or supporting
- Operation and configuration of data center and network devices

Se ofrece

Is Offered
- long-term temporary contract: 12 months with possible extension
- salary to negotiate
- Full time from Monday to Friday
- immediate incorporation