English Data Analyst Madrid (Madrid)


  • Madrid (Madrid)
  • Hace 16 horas (Actualizada)
  • 7 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - No se requiere experiencia

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An International Air Transport Company is looking for a English Customer Service Analyst.
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 12/12/2019

Funciones

We are looking for a self-motivated and talented Customer Service Analyst.

 * Develop, perform and revise actionable analysis across a wide variety of data sets, self-serving the data required.
 * Develop insights framework to identify and automate leading indicators reporting from internal systems.
 * Perform necessary data cleaning, and advanced statistical analysis of internal and survey data using advanced statistical tools.
 * Partner with Different IATA Teams to define strategic insights roadmap; provide business and customer data to complement data collection, where necessary.
 * Create high-quality reports and visualizations that include focused recommendations and new insights into business lines, products, or features.
 * Standardize and consolidate historical survey data into digestible schema that can be analyzed across business lines.
 * Use data to investigate and help resolve issues in our product or processes.
 * Experience with Salesforce; ideally in the Customer Service platforms.
 * Perform other related duties and departmental coverage as assigned.
 * Provide timely analysis of and statistics around campaign effectiveness.

Requisitos

 * A Bachelor's degree in communication, journalism, public relations or relevant field.
 * You have work experience in a similar role will be an asset.
 * You have outstanding written and verbal communication skills.
 * You are fluent in English; knowledge of other languages would be an asset.
 * High knowledge in Excel and Salesforce.

Se ofrece

*Contract until June 2020.
*Salary. 29.250 €
*Place. Madrid.
  • Área

    Atención al cliente

  • Categoría o nivel

    Técnicos

  • Nº Vacantes

    2

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