English Customer service documentalist Madrid

Descripción de la oferta

Duración de la oferta: hasta el 19/03/2020.

Funciones

Reporting to the Manager, Agency Management, the incumbent will be responsible for supporting the management of the Accreditation and the related customer service processes for the assigned countries within the Global Delivery Center (GDC).


Descripción de la oferta

* 

Support the application process for all programs including managing new applications, initial financial assessment, financial security, location inspections and static data.
 * 

Support Agency Management process including making required changes in all associated systems.
 * 

Support Risk Management process including irregularities, financial assessments, financial security, suspension, defaults, terminations and reinstatements.
 * 

Provide support to agents and field offices on all accreditation related matters; 
 
 * 

Support the regional accreditation team on administrative matters and any other ad-hoc requirements.


Perfil del candidato

* 

University degree in Business Administration or a related field; 
 
 * 

1-3 years professional experience in a business support function, preferably in a multicultural/commercial environment; experience within the air transport or travel industry would be an advantage;
 
 * 

Ability to work as a strong team player in a dynamic, multi-cultural, fast paced and highly demanding environment while being organized to deliver on tight deadlines and productivity metrics;
 
 * 

Ability to set priorities and work with a high level of drive, energy and speed with a strong customer focus on proactive problem solving, conflict resolution, continuous follow-up, and client retention;
 
 * 

Excellent IT skills, particularly MS office; proficiency in Customer Relationship Management Tools are an asset; 
 
 * 

Excellent interpersonal skills and ability to communicate effectively with internal/ external stakeholders at all levels from different cultures and backgrounds;
 
 * 

Excellent written/verbal communication skills in English (also Arabic could be a plus)
 
 * 

Knowledge of other languages will be an additional asset.


Oferta de empleo

*Salary. 1.500 €/month
*Contract. 1 year + incorporation.
*Place. Madrid.

Requisitos

*Salary. 1.500 €/month
*Contract. 1 year + incorporation.
*Place. Madrid.