Experience Internship en Lisbon (Portugal)

Descripción de la oferta

Proceso de selección continuo.

Funciones

Program Objective:

To provide interns with hands-on experience in guest experience management within a multi-unit hospitality group.

Interns will develop skills in customer experience coordination, communication, feedback analysis, teamwork, and service quality, preparing them for future roles in hospitality, tourism, or guest experience management.



Leading Tours for New Guests:

Conduct guided tours of the unit, introducing guests to common areas, facilities, and safety procedures.
Provide guests with useful information about the services (e.g., laundry, kitchen, common spaces, etc.).
Organizing and Promoting In-House Events:

Working closely with the Experience Coordinator on daily tasks and projects to plan, promote, and host events.
Use social media, flyers and word-of-mouth to promote these events.
Identify and capitalize on upselling opportunities to enhance the customer experience and boost sales.
Maintain a calendar of activities and tours for guests.
Assisting with Partnerships for Local Tours and Experiences:

Coordinate with local businesses to offer discounted or exclusive experiences for guests.
Gather guest feedback after tours to ensure high-quality experiences.
Guest Engagement, Communication and Interaction:

Guest check-ins and check-outs.
Establish empathetic and close communication with guests, ensuring they feel valued and heard.
Promote interaction and socializing among guests, fostering a friendly and welcoming atmosphere.
Regularly interact with guests to gather suggestions for events or tours.
Ensure guests feel welcomed and encouraged to participate in events.
Use guest feedback to improve event planning and partner experiences.
Bar Management and Sales:

?Take responsibility for bar sales, ensuring the effective promotion of available products.
Create a dynamic, inviting, and comfortable space that encourages guests to consume and linger.

Requisitos

Currently enrolled in Hospitality, Management, Tourism, or related fields.
Able to provide an Internship Agreement
EU Citizen or have a VISA
Excellent organizational and multitasking skills with keen attention to detail.
A proactive attitude, willingness to learn, and ability to adapt to a dynamic work environment.
Passion for hospitality and creating exceptional guest experiences.

Se ofrece

Free breakfast; Discounts with partner companies; 3 free nights in our units (after the conclusion of the internship); Flexible dress code; 20% discount on drinks at our bars; Opportunity to enjoy, for free, one-time, activities such as tours, surf lessons, yoga, or any of our paid activities, subject to availability; Discounts on some of the merchandising products we sell