Descripción de la oferta
Duración de la oferta: hasta el 23/07/2019
This is the second training level for position Federal Benefits Claims Representative, FSN-09. In order to become eligible to the next grade, level FSN-09, the incumbent must:
• Understand and apply Social Security laws and regulations, and provide correct information to claimants;
• Develop, analyze and process the wide range of federal benefits claims, which includes the Social Security, Veterans, Railroad and DOL Black Lung administrations. Consults the Supervisor or co-workers for advise in exceptional situations only;
Incumbent will be promoted to FSN-8 level upon certification by the supervisor that he/she us satisfactorily performing the duties mentioned above, and that he/she is showing a definite learning capacity.
Experience: A minimum of three years of progressively responsible experience in work involving the application of complex regulatory material along with extensive public contact or other closely related experience. One year of the foregoing experience is acceptable only if acquired in the performance of federal benefits claims representative work.
Job Knowledge: Knowledge of a vast and complex body of applicable laws and regulations, precedents and procedures, such as Title 20, Chapter Ill, Title 42, Chapter IV and Title 38 of the U.S. Code of Federal Regulations; Title II, XVI and XVIII of the Social Security Act; selected provisions of the Internal Revenue code; various provisions of Public Laws and Statutes; Social Security Rulings; Acquiescence Rulings; the Social Security Program Operations Manual System; the DVA Handbook for Veteran Benefits Counselors. Knowledge of host country laws relating to marriage, divorce, estate and inheritance, adoption, legitimization, social insurance, and banking provisions. Knowledge of federal benefits investigative processes and procedures.
Language: Level 4 (fluent) of English speaking/reading/writing. Level 4 (fluent) of Spanish speaking/reading/writing. This may be tested.
Skills and abilities: Ability to develop and maintain a wide variety of outside contacts, especially incident to field investigation work, such as with Embassy staff, local registrars and other local government officials. Ability to use tact and sound judgement in dealing with the public. Ability to work independently. Sound writing and interviewing capabilities. Level 1 keyboarding skills.
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