Descripción de la oferta
Duración de la oferta: hasta el 23/07/2019
This is the expert level for Federal Benefits Claims Representatives responsible for developing and processing the full range of the most difficult, complex, and responsible federal benefits related claims work, which frequently requires comprehensive investigations to determine initial and continuing benefit eligibility. The incumbent prepares and submits complete and authoritative final adjudication packages to the Social Security Administration for final action. Although the most extensive federal benefits program involves SSA benefits and services, the incumbent is also responsible for any claims work involving the benefit programs of the Department of Veterans Affairs, the Office of Personnel Management (OPM), the Railroad Retirement Board (RRB), and the Department of Labor (DOL).
Education: Completion of two years of university studies is required.
Experience: A minimum of three years of progressively responsible experience in work involving the application of complex regulatory material along with extensive public contact or other closely related experience. Three years of the foregoing experience is acceptable only if acquired in the performance of federal benefits claims representative work.
Job Knowledge: Expert knowledge of a vast and complex body of applicable laws and regulations, precedents and procedures, such as Title 20, Chapter Ill, Title 42, Chapter IV and Title 38 of the U.S. Code of Federal Regulations; Title II, XVI and XVIII of the Social Security Act; selected provisions of the Internal Revenue code; various provisions of Public Laws and Statutes; Social Security Rulings; Acquiescence Rulings; the Social Security Program Operations Manual System; the DVA Handbook for Veteran Benefits Counselors. Expert knowledge of host country laws relating to marriage, divorce, estate and inheritance, adoption, legitimization, social insurance, and banking provisions. Knowledge of federal benefits investigative processes and procedures.
Language: Level 4 (fluent) of English speaking/reading/writing. Level 4 (fluent) of Spanish speaking/reading/writing. This may be tested.
Skills and abilities: Ability to develop and maintain a wide variety of outside contacts, especially incident to field investigation work, such as with Embassy staff, local registrars and other local government officials. Ability to use tact and sound judgement in dealing with the public. Ability to work independently. Sound writing and interviewing capabilities. Level 1 keyboarding skills.
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