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Field Application Specialist Madrid

  • Madrid
  • Hace más de 100 días
  • 11 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - No se requiere experiencia

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Agilent is the premier laboratory partner for a better world. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. 

Agilent enables customers to gain the insights they seek – so they can do what they do best: improve the world around us. 

Multiplicom N.V. (as part of Agilent Technologies) is a Belgian biotech company focused on human molecular diagnostics. The company develops, manufactures and commercializes leading edge and easy-to-use genetic test kits based on the latest molecular diagnostic technologies. With its easy and reliable methodology, it is enabling all molecular laboratories the implementation of personalized medicine.

Field Application Specialist

To strengthen our team, we are looking for a Field Application Specialist. 

Your Responsibilities: 

You will reinforce the field-based Customer Support team by supporting the set-up and monitoring of Agilent NGS solution in the field; capture-based SureSelect/HaloPlex kits with Alissa analysis software, and amplicon-based MASTR kits and MASTR Reporter for data analysis. In a second step, the role will include the application support of microarray technology.  

You will be executing the following tasks:  Product demo and training: 
  • set-up and deliver on-site demonstrations of products at the customers’ facility and on their equipment 
  • Monitor progress and report to customer service and sales team 
  • Technical support to end-users: assess customer needs, act as technical expert and consult in product applications in the customers’ environment 
  • Perform troubleshooting towards problem solving in close collaboration with the international customer service team 
  • Technical support to the sales team(s): provide technical product support to the direct sales teams and distributors 
  • Assist the sales and marketing team with local customer visits providing the technical expertise 
  • Execute product presentations to customer groups; seminars, product workshops 
  • Collect product feedback from customers and make recommendations for improvements on the products to international marketing to improve customer satisfaction
  • Quality management: consult customers in implementing products into their quality system

Your Profile: 
  • PhD in life sciences (ideally molecular biology) Hands-on laboratory experience with PCR and next generation sequencing technologies 
  • Knowledge of different NGS platforms and software 
  • Technical expert with customer-orientation and committed to provide total customer satisfaction, ideally with FAS experience 
  • Good communicator and team-player, self-motivated to work independently 
  • Candidates have to be fluent in Spanish and English, fluent in Italian is a plus 
  • Must be willing to work from home (based in Spain or Italy, preferentially Spain) and be available to travel on a regular basis (on average ~60%, in Europe)

We offer: 
  •  Training and development opportunities 
  • A commitment to work/life balance 
  • Total Compensation Package including medical and dental benefits, retirement programs and more 
  • A company with values around innovation and contribution, uncompromising integrity, trust, respect and teamwork, speed, focus, and accountability 
  • The diversity of cultural and individual perspectives held by our employees and their commitment to inclusion

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